Customer Service - Bandung

PT Bank Amar Indonesia Tbk; Kota Bandung; Presencial; IDR 44.640.000 - 78.120.000; Jornada completa

Descripción de la vacante

PT Bank Amar Indonesia Tbk is seeking a Customer Service for the Amar Bank Bandung Office to deliver excellent service to branch visitors, resolve inquiries, and provide accurate information on our products and services.

You will handle walk-in, inbound, and outbound interactions, document complaints and requests, and support colleagues to maintain high service standards with a strong customer orientation.

Formación

• Min. Diploma (D3) or Bachelor’s degree (S1) from any major.
• Comfortable handling customers through walk-in, inbound, and outbound interactions.
• Disciplined, committed, and professional with a strong work ethic.

Responsabilidades

• Provide service to customers visiting the branch per SOPs.
• Assist customers with inquiries and provide appropriate solutions.
• Provide accurate information about Amar Bank’s products and services.
• Document and record customer complaints, inquiries, and requests.
• Support other Customer Service officers when needed.

Conocimientos

Communication skills

Interpersonal skills

Customer orientation

Educación

Diploma (D3)

Bachelor’s degree (S1)

Descripción del empleo

About the Position

As a Customer Service at Amar Bank, you will be responsible for providing excellent service to customers, assisting with their inquiries and concerns, and providing accurate information about Amar Bank’s products and services in accordance with established procedures and service standards.

Responsibilities

• Provide service to customers visiting the branch in accordance with established SOPs.
• Assist customers and provide appropriate solutions to their inquiries and concerns.
• Provide accurate information about Amar Bank’s products and services.
• Document and record customer complaints, inquiries, and requests.
• Support other Customer Service officers when needed.

Requirements

• Min. Diploma (D3) or Bachelor’s degree (S1) from any major.
• Comfortable handling customers through walk-in, inbound, and outbound interactions.
• Customer-oriented with a strong service mindset.
• Good communication and interpersonal skills.
• Disciplined, committed, and professional with a strong work ethic.

Placement: Amar Bank Bandung Office.