Customer Service - Makassar

PT Bank Amar Indonesia Tbk; Makassar; On-site; IDR 33,480,000 - 61,380,000; Full time

Job summary

Amar Bank Makassar Branch is seeking a Customer Service representative to deliver excellent service to customers, assist with inquiries, and provide accurate information about Amar Bank’s products and services in line with established procedures.

Key duties include serving walk-in customers, handling inbound and outbound inquiries, documenting complaints, and supporting other Customer Service officers as needed.

Qualifications

• Diploma or Bachelor’s degree in any major.
• Customer-oriented with a strong service mindset.
• Good communication and interpersonal skills.
• Disciplined, committed, and professional with a strong work ethic.

Responsibilities

• Provide service to customers visiting the branch in accordance with established SOPs.
• Assist customers and provide appropriate solutions to their inquiries and concerns.
• Provide accurate information about Amar Bank’s products and services.
• Document and record customer complaints, inquiries, and requests.
• Support other Customer Service officers when needed.

Skills

Customer service mindset

Communication

Interpersonal skills

Professionalism

Education

Diploma (D3) or Bachelor's degree (S1)

Job description

About the Position

As a Customer Service at Amar Bank, you will be responsible for providing excellent service to customers, assisting with their inquiries and concerns, and providing accurate information about Amar Bank’s products and services in accordance with established procedures and service standards.

Responsibilities

• Provide service to customers visiting the branch in accordance with established SOPs.


• Assist customers and provide appropriate solutions to their inquiries and concerns.


• Provide accurate information about Amar Bank’s products and services.


• Document and record customer complaints, inquiries, and requests.


• Support other Customer Service officers when needed.

Requirements

• Min. Diploma (D3) or Bachelor’s degree (S1) from any major.


• Comfortable handling customers through walk-in, inbound, and outbound interactions.


• Customer-oriented with a strong service mindset.


• Good communication and interpersonal skills.


• Disciplined, committed, and professional with a strong work ethic.

Placement: Amar Bank Makassar Branch.