Customer Service Agent L1 (Tagalog Speaker)

SKINTIFIC; Jakarta Pusat; On-site; IDR 66,960,000 - 122,760,000; Full time

Job summary

SKINTIFIC is seeking a highly driven Customer Service Agent L1 who speaks Tagalog to support our growing Southeast Asia beauty brand in Jakarta. You will handle live chat inquiries, assist with orders, and ensure a smooth experience across channels with empathy and professionalism.

The ideal candidate has 1–2 years in customer service, is fluent in Tagalog and English, and can work shifts onsite in Jakarta.

Qualifications

• Bachelor’s degree in any major.
• 1–2 years in customer service or live chat support.
• Strong written communication and problem-solving skills.
• Customer-centric mindset with ability to multitask.
• Familiarity with live chat and CRM systems is a plus.
• Willing to work shifts and be onsite in Jakarta.

Responsibilities

• Interact with customers via live chat to answer questions about products, orders, and services.
• Assist with order placement, tracking, and cancellations.
• Resolve issues and escalate complex cases when needed.
• Maintain product knowledge to provide accurate information and recommendations.
• Deliver friendly, empathetic, and efficient customer service.
• Document customer interactions accurately and follow up as needed.
• Educate customers on products, promotions, usage, and self-service options.
• Collect and report customer feedback for service and product improvements.

Skills

Tagalog fluency

English fluency

Customer-centric mindset

Multitasking

Problem-solving

Education

Bachelor's degree

Tools

CRM systems

Live chat platforms

Job description

We are looking for a highly driven and customer-oriented Customer Service Agent L1 (Tagalog Speaker) to join us, one of the fastest-growing beauty companies in Southeast Asia.

This role is responsible for providing excellent customer support to our Tagalog-speaking customers, handling inquiries and concerns efficiently, and ensuring a seamless customer experience across our channels. You will play an important role in maintaining customer satisfaction, resolving issues, and representing our brand with professionalism and empathy.

What You’ll Do

• Customer Interaction: Assist customers via live chat with product, order, and general inquiries.
• Order Processing: Assist with order placement, tracking, and cancellations.
• Problem Resolution: Resolve customer issues and elevate complex cases when needed.
• Product Knowledge: Maintain product knowledge to provide accurate information and recommendations.
• Customer Satisfaction: Deliver friendly, empathetic, and efficient customer service.
• Documentation: Accurately document customer interactions and follow up when needed.
• Customer Education: Educate customers on products, promotions, usage, and self-service options.
• Feedback Collection: Collect and report customer feedback to support service and product improvements.

What We’re Looking For

• Proficient in Tagalog and professional English (written & spoken).
• Bachelor’s degree in any major.
• 1–2 years in customer service/live chat support.
• Strong written communication, multitasking, problem-solving, and customer-centric mindset.
• Beauty products/industry knowledge is a plus.
• Familiarity with live chat and CRM systems is a plus.
• Willing to work shifts and fully WFO (Jakarta).
• Able to join ASAP will be highly prioritized.

Why Join Us

• Be part of a rapidly scaling beauty brand with aggressive expansion plans
• Own a high-impact region with strong growth potential
• Collaborative and ambitious team culture