Customer Service Agent L1 (Japanese Proficiency is Required)

Staffinc; Jakarta Utara; On-site; IDR 66,960,000 - 100,440,000; Full time

Benefits offered by this job

BPJS TK

Job summary

Staffinc in Jakarta, Indonesia, is hiring a Customer Service Agent Level 1 to handle live chat support for product, orders, and general inquiries. You will process orders, track shipments, and handle cancellations, while resolving issues and escalating complex cases when needed.

The role requires WNI status, fluency in English and Japanese (N3 or higher) with certification or demonstrated proficiency, 1–2 years of live chat CS experience, the ability to work in shifts, and a bachelor’s degree.

Qualifications

• WNI citizenship is required.
• Proficient in English and Japanese (N3 or higher) with certification or tested proficiency.
• 1–2 years of live chat customer service experience.
• Bachelor's degree minimum.
• Able to work in shifts in a fast-paced environment.

Responsibilities

• Interact with customers via live chat for product, order, and general inquiries.
• Assist with order placement, tracking, and cancellations.
• Resolve customer issues and escalate complex cases when needed.
• Maintain product knowledge to provide accurate information and recommendations.
• Deliver friendly, empathetic, efficient service to ensure satisfaction.
• Document customer interactions and follow up as needed.
• Educate customers on products, promotions, usage, and self-service options.
• Collect and report customer feedback to support and product teams.

Skills

Japanese proficiency

English proficiency

Live chat experience

Education

Bachelor's degree

Job description

Customer Service Agent L1 (Japanese Proficiency is Required)

Customer Interaction: Assist customers via live chat with product, order, and general inquiries.

Order Processing: Assist with order placement, tracking, and cancellations.

Problem Resolution: Resolve customer issues and escalated complex cases when needed.

Product Knowledge: Maintain product knowledge to provide accurate information and recommendations.

Customer Satisfaction: Deliver friendly, empathetic, and efficient customer service.

Documentation: Accurately document customer interactions and follow up when needed.

Customer Education: Educate customers on products, promotions, usage, and self-service options.

Feedback Collection: Collect and report customer feedback to support service and product improvements.

JOB REQUIREMENTS:

• WNI
• Proficient in English and Japanese (Min. N3) both written and verbal with proven language proficiency (certification, test results, or professional experience preferred) (MUST HAVE)
• Prior experience in customer service for 1-2 years (specifically live chat) (MUST HAVE)
• Able to work in shifts and adapt to a fast-paced environment
• Minimum of a bachelor degree
• Strong problem-solving skills to address customer issues and find effective solutions.

OTHER BENEFITS:

• BPJS TK