Customer Service Representative (L1 & L2) - Kemampuan Bahasa Inggris - BPO

PT TSING DIGITAL TECHNOLOGY INDONESIA; Tangerang; On-site; IDR 55,800,000 - 89,280,000; Full time

Benefits offered by this job

Monthly performance bonus

Structured training program

Career development pathways

Job summary

PT TSING DIGITAL TECHNOLOGY INDONESIA is seeking a Customer Service Representative (CCR L1 & L2) to provide professional support in a BPO setup. Open to fresh graduates and candidates with call center experience. Training, clear standards, and career pathways are provided.

Responsibilities include handling inquiries per SOP, escalating unresolved issues, and ensuring follow-up until resolution. Candidates should have Windows and MS Office proficiency, good English, and willingness to work night

Qualifications

• Preferred graduates from Computer Science, Electronics, Telecommunications, or related Science and Engineering fields.
• Proficient in Windows, MS Office and Outlook for email and file handling.
• Good English reading/writing for L1; L2 for daily service communications.

Responsibilities

• Provide professional customer consultation per SOP and service module guidelines.
• Record customer issues and escalate to relevant teams when within SLA cannot be resolved.
• Follow up escalated cases until closure and hand over when needed to TL or colleague.
• Maintain and improve customer satisfaction with professional service attitude and standard processes.

Skills

Communication skills

Stress resilience

Emotional management

Problem solving

Education

CS / Electronics / Telecommunications degree

Tools

Windows OS

MS Office

Outlook

Job description

This is a Customer Service Representative position (CCR L1 & L2) at a professional BPO company providing professional customer support services. The role is open to fresh graduates as well as candidates with call center experience. The company provides systematic training, clear work standards, and stable career development pathways for all team members.

Key responsibilities

Provide professional customer consultation services and answer customer questions accurately according to business SOP and service module guidelines

Record customer issues well and **escalate** technical problems and complaints that cannot be resolved within SLA timeframe to relevant teams

Conduct full follow-up on all escalated cases until case closure. If unable to continue case handling due to leave, position transfer or other work adjustments, must hand over unresolved cases to Team Leader (TL) or designated colleague to ensure all customer issues are resolved properly

Maintain and improve customer satisfaction levels with professional service attitude and standard work processes

About you

Preferred graduates from Computer Science, Electronics, Telecommunications, or related Science and Engineering fields

Proficient in operating Windows systems, skilled in Microsoft Office use (opening, saving, editing files) and sending/receiving emails via Outlook

Understanding of basic mobile phone operations and other electronic products

L1 Position: Good English reading and writing ability

L2 Position: Good English listening, speaking, reading and writing ability for daily customer service communication

Good communication skills, pressure resilient, emotional management capability, able to handle customer problems calmly

Typing speed - Voice Service: Minimum 40 characters per minute with accuracy ≥ 90%; Non-Voice Service: Minimum 50 characters per minute with accuracy ≥ 95%

Willing to work shift system including nights, weekends, and holidays, adjusting to 24/7 operational service needs

Structured work training for new employees

Monthly performance bonus

Clear career promotion pathway

Professional and standardized work environment

Fast interview process for qualified candidates

Allowances and work facilities can be discussed during interview