Customer Service Agent (Korean & English Bilingual)

Influx; Indonesia; Remote; IDR 100,440,000 - 167,400,000; Full time

Benefits offered by this job

100% remote work

Global team environment

International client exposure

Growth opportunities

Job summary

Influx is seeking English–Korean bilingual Customer Support Agents in Indonesia for our growing remote team. You will respond to inquiries across phone, email and live chat with professionalism and empathy.

The ideal candidate is fluent in Korean and English (TOPIK 4–6 level preferred) and has prior experience in BPO or multichannel customer support, with strong communication, problem-solving and multitasking abilities.

Qualifications

• Proficiency in Korean and English with strong written and verbal communication.
• Experience in multichannel customer support (phone, email, chat).
• Ability to explain processes clearly and confidently.
• Culturally aware and able to support customers across regions.
• Professional and calm under pressure.

Responsibilities

• Handle inbound inquiries via phone, email, and live chat per SLAs.
• Provide accurate, empathetic responses across channels.
• Document interactions clearly in CRM or ticketing systems.
• Escalate complex issues when needed.
• Adapt to seasonal contact-volume fluctuations.

Skills

Korean language proficiency

English language proficiency

Multichannel support

Excellent communication

Active listening

Empathy

Tools

CRM systems

Ticketing systems

Telephone systems

Job description

About Influx

Influx delivers on-demand, 24/7 customer support for brands and companies worldwide. Our global team of agents and managers work across time zones to provide seamless, high-quality support every day of the year - including holidays. We are currently looking for English - Korean Bilingual Customer Support Agentsin Indonesia with BPO or customer support experience to join our growing remote team.

About the Role

We are seeking experienced customer support agents to handle phone, email, and live chat interactions, as front-line brand representatives, delivering high-quality, timely, and professional support across multiple languages and regions. The ideal candidate will be fluent in both Korean and English and possess strong communication skills, problem-solving, and multitasking abilities.

What You'll Do

• Handle inbound phone, email, and live chat customer inquiries in line with defined SLAs.
• Provide accurate, clear, and empathetic responses consistently across all channels.
• Manage multiple conversations simultaneously (especially live chat and email) while maintaining quality.
• Resolve customer issues independently where possible and escalates complex cases appropriately.
• Accurately document interactions in CRM or ticketing systems.
• Adapt quickly to seasonal fluctuations in contact volume, particularly during peak periods.
• Maintain professionalism and consistency when representing the brand across different markets.

What We're Looking For

• Professional proficiency in Korean (ideally TOPIK 4 - 6 equivalent) and strong written and verbal communication skills in English.
• Prior experience in a multichannel customer support role (phone, email, chat).
• Excellent verbal and written communication skills.
• Strong active listening and empathy.
• Ability to explain processes and solutions clearly and confidently.
• Culturally aware and comfortable supporting customers across different regions.
• Calm, professional, and solution-oriented under pressure.
• Experience using CRM, ticketing, and telephone systems, would be a huge advantage.
• Strong computer literacy and ability to learn new tools quickly.
• Accurate documentation and attention to detail.

What We Offer

• 100% remote work
• Collaborative and supportive global environment.
• Exposure to international clients.
• Opportunities for growth and development.

Ideal Work Setup

• System: Windows 10 or above (32-bit) or MacBook (no Chromebook, Linux, or desktop)
• RAM: Minimum 8GB
• Processor: Intel Core i5 or higher
• Internet: 40-50 Mbps (download), 30 Mbps (upload)
• Equipment: Wired headset
• Environment: Quiet, distraction-free workspace

IMPORTANT NOTES!

• Influx never asks candidates to make any payment throughout the entire recruitment process.
• Successful candidates will be contacted only through email ending with @influx.com.