Voice Support Agent

Influx; Indonesia; Remote; IDR 60,000,000 - 90,000,000; Full time

Benefits offered by this job

Remote work freedom

Global client exposure

Learning and development

Career growth within a growing company

Full-time position

44 hours per week

Job summary

Influx is seeking a remote Voice Support Agent to help international customers around the world. You will handle inquiries via phone, video, email, and chat, delivering accurate information with empathy and professionalism.

Join a growing, 24/7 global team and enjoy a remote-friendly environment with coaching, growth opportunities, and a strong focus on customer experience.

Qualifications

• Excellent spoken and written English with C1+ level.
• Clear and professional communication with customers.
• Resilient and able to stay calm under pressure.
• Strong ownership and accountability.
• Willingness to learn and adapt.

Responsibilities

• Assist international customers via phone, video, email, and chat.
• Troubleshoot and resolve issues with clear guidance.
• Communicate empathetically and professionally.
• Think quickly to adapt to unexpected situations.
• Collaborate with teammates and managers to ensure service quality.

Skills

Clear communication

English proficiency

Team collaboration

Empathy

Problem solving under pressure

Education

EF SET C1 certificate

Tools

Gmail

Google Docs

Google Meet

Google Calendar

Job description

Are you fluent in English, passionate about helping people, and able to stay calm under pressure? Join our team and help customers around the world resolve their issues with confidence, empathy, and professionalism.

At Influx, we provide on-demand, 24/7 customer support for leading brands and technology companies. As a growing and profitable company with more than 1,000 team members worldwide, we’re always looking for thoughtful, detail-oriented individuals who are committed to delivering excellent customer experiences.

If you’re a clear communicator, a resilient problem-solver, and someone who takes ownership of their work, we’d love to hear from you!

Key Responsibilities

• Assist international customers with their questions and concerns through phone calls, video calls, email, and chat.
• Identify, troubleshoot, and resolve customer issues efficiently while providing clear and accurate information.
• Communicate professionally and empathetically, especially when assisting customers who are experiencing difficulties.
• Think critically and adapt quickly to unexpected situations while maintaining a high standard of customer service.
• Stay calm, focused, and solution-oriented when handling challenging interactions or working under pressure.
• Collaborate effectively with teammates and managers to ensure smooth operations and consistent service quality.

Requirements

• Excellent spoken and written English proficiency (C1 level or above), demonstrated by an EF SET certificate with a score of C1 or higher. You’ll be providing voice support to international customers in English.
• Excellent verbal and written communication skills, with the ability to explain information clearly and professionally.
• Strong resilience and the ability to remain composed, adaptable, and productive under pressure.
• High levels of personal integrity, conscientiousness, and accountability.
• A strong commitment to completing tasks, achieving results, and meeting performance goals.
• A collaborative mindset and the ability to work effectively with a team.
• A willingness to learn, accept feedback, and continuously improve.
• Familiarity with Google Workspace tools, including Gmail, Google Docs, Google Meet, and Google Calendar.
• A reliable personal laptop suitable for remote work.
• A noise-canceling headset suitable for professional voice support.

Nice to Have

• Previous experience as a Voice Support Agent handling international customers.
• Previous experience working in the Business Process Outsourcing (BPO) industry.

What We Offer

• Work-from-home arrangement: Enjoy the flexibility of working remotely, within the requirements of your assigned schedule and role.
• International work environment: Collaborate with teammates from different backgrounds and cultures across the globe.
• Learning and development: Grow your skills through coaching, feedback, and a culture that values continuous improvement.
• International clients: Gain exposure to leading brands and technology companies with high standards of customer service.
• Growth opportunities: Join a growing company in an evolving industry where you can take on new challenges and develop professionally.
• Employment type: Full-time
• Working hours: 44 hours per week
• Work arrangement: Remote / Work from home

Ready to Join Us?

If you’re passionate about helping customers, confident in your English communication skills, and ready to make a difference in a fast-paced international environment,

• Influx will never ask candidates to make any payment at any stage of the recruitment process.
• Official recruitment communications from Influx will come only from email addresses ending in @influx.com.