Bilingual EN-JP Customer Support Agent — Remote

Influx; Indonesia; Remote; IDR 78,120,000 - 122,760,000; Full time

Benefits offered by this job

100% remote work

Job summary

Influx in Indonesia is hiring English-Japanese bilingual customer support agents to join our remote team. You will handle phone, email, and live chat, delivering high-quality, timely support across international clients. Remote work, 100% online, with growth opportunities.

The role requires fluent Japanese and English, strong communication, problem-solving, and the ability to adapt to different markets. Experience with multichannel support and CRM/ticketing systems is a plus; join a

Qualifications

• JLPT N2 or CEFR B2 in Japanese language proficiency.
• Strong written and verbal communication in English.

Responsibilities

• Handle customer inquiries via phone, email, and live chat on the designated helpdesk platform.
• Maintain accuracy and attention to detail while managing multiple conversations.

Skills

Japanese language

English language

Tools

CRM software

Ticketing systems

Job description

Influx in Indonesia is hiring English-Japanese bilingual customer support agents to join our remote team. You will handle phone, email, and live chat, delivering high-quality, timely support across international clients. Remote work, 100% online, with growth opportunities.

The role requires fluent Japanese and English, strong communication, problem-solving, and the ability to adapt to different markets. Experience with multichannel support and CRM/ticketing systems is a plus; join a