Customer Service Agent

Influx; Indonesia; On-site; IDR 48,000,000 - 72,000,000; Full time

Job summary

Influx is seeking a Customer Support Agent based in Indonesia to assist customers with voice support and troubleshooting for audio and tech products. You will listen, diagnose, and resolve issues with professionalism while leveraging knowledge of IoT, audio hardware, and streaming services.

You will work with a global team, follow scripts, and be open to feedback to continuously improve. Familiarity with Salesforce and remote management systems is a plus.

Qualifications

• Provide professional and customer-focused voice support.
• Actively listen to customers to understand issues.
• Communicate politely and professionally throughout every interaction.
• Apply analytical and troubleshooting skills to identify solutions.
• Be receptive to feedback and continuously improve performance.
• Demonstrate experience or knowledge of IoT (Internet of Things).
• Stay up to date with current music trends and music streaming platforms.
• Experience with remote management and software back-end systems.
• Experience using and managing audio hardware, such as speakers, PA systems, and amplifiers.
• Experience with Salesforce is a plus.
• The ability to read and understand scripts and basic code is a strong plus.

Responsibilities

• Provide professional and customer-focused voice support.
• Actively listen to customers to understand and identify their issues.
• Communicate politely and professionally throughout every interaction.
• Apply strong analytical and troubleshooting skills to identify solutions.
• Be receptive to feedback and continuously improve your performance.
• Demonstrate experience or knowledge of IoT (Internet of Things).
• Stay up to date with current music trends and music streaming platforms.
• Experience with remote management and software back-end systems.
• Experience using and managing audio hardware, such as speakers, PA systems, and amplifiers.
• Experience with Salesforce is a plus.
• The ability to read and understand scripts and basic code is a strong plus.

Skills

Voice support

Active listening

Troubleshooting

IoT knowledge

Audio hardware

Salesforce

Code reading

Tools

Remote management software

Audio hardware tools

Job description

About Influx

Influx provides customer service for brands and tech companies on demand, 24/7, every day of the year, including holidays. Our global team of agents and managers works across time zones to deliver exceptional customer experiences for world-class clients.

Learn more about us

We are growing rapidly and are currently sourcing qualified agents to join our talent pipeline in preparation for upcoming client requirements.

If you have experience in customer support, voice assistance, troubleshooting, or technology-related products, we would love to hear from you!

About the Opportunity

We are looking for a Customer Support Agent to support our client, who is operating in the audio and technology space.

In this role, you will assist customers with their questions and technical issues, identify problems through active listening, and provide professional and effective solutions.

Responsibilities & Requirements

• Provide professional and customer-focused voice support.
• Actively listen to customers to understand and identify their issues.
• Communicate politely and professionally throughout every interaction.
• Apply strong analytical and troubleshooting skills to identify solutions.
• Be receptive to feedback and continuously improve your performance.
• Demonstrate experience or knowledge of IoT (Internet of Things).
• Stay up to date with current music trends and music streaming platforms — a plus.
• Experience with remote management and software back-end systems is a plus.
• Experience using and managing audio hardware, such as speakers, PA systems, and amplifiers, is a plus.
• Experience with Salesforce is a plus.
• The ability to read and understand scripts and basic code is a strong plus.

Equipment Requirements

• PC/Laptop minimum requirements:
• MacBook Air M1 or higher
• Intel i5 10th Gen or higher for laptops and PCs
• AMD Ryzen 5 6th Gen H-Series or higher/newer for laptops
• AMD Ryzen 3 5th Gen or newer for desktop PCs
• Minimum 8 GB RAM
• Minimum 128 GB SSD
• A backup work device and backup internet connection
• A good-quality headset with a clear microphone
• Minimum 50 Mbps internet connection
• Dual-monitor setup is a plus

Why Join Us

• Collaborate with a global team and work with leading brands in the industry.
• Join a fast-growing company committed to professional growth and career development.
• Work in a dynamic, inclusive, and supportive environment where team culture is a priority.

Important Notes

• This role is only open to applicants based in Indonesia.
• Influx never asks candidates to make any payment at any stage of the recruitment process.
• Successful candidates will only be contacted through an email address ending in @influx.com.

Are you passionate about providing exceptional customer support and comfortable troubleshooting technology-related issues This could be the opportunity for you!