Customer Service

Howel-and-Co; Jakarta Pusat; On-site; IDR 44,640,000 - 66,960,000; Full time

Job summary

Howel and Co is seeking a proactive Customer Service professional in Jakarta Pusat to be the main contact for customers across platforms. You will handle inquiries, resolve complaints, process orders, and work with internal teams to ensure satisfaction and loyalty.

You will support shipping and order issues, provide product information, and help improve service procedures. Fresh graduates are welcome, and a 24-hour fixed schedule applies.

Qualifications

• Bachelor's degree in any field.
• Fresh graduates are welcome to apply.
• Willing to work in 24-hour shifting, including weekends and national holidays.
• Good communication skills and ability to handle difficult situations with tact.
• Ability to type quickly and accurately; basic computer skills.
• Strong problem-solving skills and attention to detail.
• Capable of working independently and as part of a team.
• Basic proficiency in English; additional language skills are a plus.

Responsibilities

• Respond promptly to customer inquiries across various platforms.
• Handle and resolve customer complaints regarding product issues, returns, and exchanges.
• Manage and track orders to ensure timely delivery and address discrepancies.
• Collaborate with logistics to address shipping issues and provide updates.
• Maintain accurate records of customer interactions and transactions.
• Prepare and submit regular reports on customer interactions and feedback.
• Monitor and respond to customer reviews on multiple platforms.
• Provide comprehensive information about products, services, and policies.
• Continuously improve service procedures based on feedback.

Skills

Communication skills

Typing speed

Problem solving

Teamwork

English basics

Education

Bachelor's degree

Tools

MS Office

Job description

We are looking for a dedicated and proactive Customer Service professional to join our team. As the main point of contact for customers across various platforms, you will handle inquiries, resolve complaints, and process orders to ensure a smooth and positive customer experience. You will work closely with internal teams to address order and shipping issues, playing a key role in maintaining customer satisfaction and loyalty. By delivering timely, accurate information about our products and services, you will represent the face of our company and contribute to its success.

Responsibilities:

• Respond promptly to customer inquiries across various platforms (e.g., Shopee, Tokopedia, Instagram).
• Handle and resolve customer complaints regarding product issues, returns, and exchanges.
• Manage and track orders to ensure timely delivery and address any order discrepancies.
• Collaborate with the logistics team to address shipping issues and provide updates to customers.
• Maintain accurate records of customer interactions, transactions, comments, and complaints.
• Prepare and submit regular reports on customer interactions, feedback, and issues.
• Monitor and respond to customer reviews and feedback on multiple platforms.
• Provide comprehensive information about products, services, and policies to customers.
• Continuously improve service procedures, policies, and standards based on customer feedback.

Requirements

Qualifications:

• Male/FemaleBachelor's Degree in any field.
• Fresh graduates are welcome to apply.
• Willing to work in 24-hour shifting, including weekends and national holidays (fixed schedule, not flexible).
• Good communication skills and ability to handle difficult situations with tact and professionalism.
• Ability to type quickly and accurately; having basic computer skills.
• Strong problem-solving skills and attention to detail.
• Capable of working independently and as part of a team.
• Basic proficiency in English; additional language skills are a plus.
• High level of empathy and commitment to customer satisfaction.

Founded in 2015, Howel and Co has redefined the art of gifting in Indonesia. As a celebrated TOP BRAND, we specialize in creating premium, bespoke gifts that capture the essence of every occasion. From luxurious bath sets to heartfelt prayer collections and playful children’s gifts, our products are meticulously crafted to ensure quality and uniqueness.

We collaborate with renowned figures and leading corporations to bring your gifting visions to life. At Howel and Co, we believe in turning ordinary moments into extraordinary memories—join the #HowelPeople and discover the power of a perfect gift.

Location

Company Size

Culture

We strive to constantly pursue innovation of our products and services

Fast-Paced

Swift in handling new challenges and producing new ideas to improve

Strong belief and efforts are the base to achieve long term success