Customer Relationship Management (CRM) Manager

Time International; Jakarta Pusat; On-site; IDR 300,000,000 - 600,000,000; Full time

Job summary

Time International in Jakarta seeks a CRM Manager to lead and optimize the luxury boutique's CRM database, ensuring data integrity and compliance. You will analyze customer data, drive VIP activation, and collaborate with marketing, retail ops, and events to align campaigns with launches and PR activities.

Ideal candidates have 3–5+ years in CRM or clienteling in luxury or beauty sectors, strong English, and proficiency with Salesforce/HubSpot, BI tools, and Excel.

Qualifications

• 3–5+ years in CRM, Clienteling, Direct Marketing, or Customer Insights.
• Experience in Luxury Retail, Beauty, or high-end hospitality preferred.
• Proficiency with CRM platforms (Salesforce/HubSpot) and BI tools.

Responsibilities

• Oversee and optimize the CRM database for data integrity and privacy compliance.
• Analyze customer data, purchase history, demographics, and buying frequency to identify trends and VIPs.
• Present data-backed insights and recommendations to retail management and boutique teams.
• Develop and execute client activation initiatives to increase active memberships across segments.
• Collaborate with Boutique and Operational teams to design bespoke clienteling journeys and high-touch outreach campaigns.
• Coordinate with Marketing, Events, PR, and Retail Ops to align CRM campaigns with launches and boutique events.

Skills

CRM

Data analysis

PowerBI/Tableau

Excel

Communication

English proficiency

Education

Bachelor's degree in Marketing/Business/Analytics

Tools

Salesforce

HubSpot

SAP

PowerBI

Tableau

Job description

Customer Relationship Management (CRM) Manager

Jakarta

What You'll Do :

• Oversee and optimize the luxury boutique's Customer Relationship Management (CRM) database to ensure maximum data integrity, accuracy, and compliance with data privacy laws.
• Analyze customer data, purchase history, demographic profiles, and shopping frequency to identify key trends, drop-off risks, and high-potential VIP clients.
• Formulate data-backed insights and present actionable business recommendations to retail management and boutique teams to enhance overall client engagement and retention.
• Develop and execute client activation initiatives to increase active membership across all client segmentations, and strengthen client loyalty
• Partner with the Boutique team and Operational team to design bespoke clienteling journeys, private appointment strategies, and high-touch outreach campaigns for top-tier clients.
• Work closely with the marketing, events, PR and retail operations teams to align CRM campaigns with seasonal product launches, boutique events, and PR activities.

What You’ll Need To Succeed :

• Good command of written and spoken English
• 3–5+ years of progressive experience in CRM, Clienteling, Direct Marketing, or Customer Insights, preferably within Luxury Retail, Beauty Industries, or high-end hospitality.
• Hands-on proficiency with CRM platforms (e.g., Salesforce, HubSpot, SAP, or proprietary retail CRM systems), BI tools (e.g., PowerBI, Tableau), and Excel for data manipulation
• Strong knowledge in Luxury Retail Industries and Beauty Industries
• Outstanding interpersonal skills to influence boutique teams, Head Office teams, and present performance metrics to executive leadership.

Time International is a Retail company in Indonesia with combinedcapabilities of retail, distribution, service and promotional in the industry.

CONNECT WITH US

HEAD OFFICE

Time International

Centennial Tower 28th Floor
Jalan Gatot Subroto kav.24-25
Jakarta 12930, Indonesia