Luxury CRM Lead: VIP Clienteling & Insights
Time International
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Job summary
Time International in Jakarta seeks a CRM Manager to lead and optimize the luxury boutique's CRM database, ensuring data integrity and compliance. You will analyze customer data, drive VIP activation, and collaborate with marketing, retail ops, and events to align campaigns with launches and PR activities.
Ideal candidates have 3–5+ years in CRM or clienteling in luxury or beauty sectors, strong English, and proficiency with Salesforce/HubSpot, BI tools, and Excel.
Qualifications
- 3–5+ years in CRM, Clienteling, Direct Marketing, or Customer Insights.
- Experience in Luxury Retail, Beauty, or high-end hospitality preferred.
- Proficiency with CRM platforms (Salesforce/HubSpot) and BI tools.
Responsibilities
- Oversee and optimize the CRM database for data integrity and privacy compliance.
- Analyze customer data, purchase history, demographics, and buying frequency to identify trends and VIPs.
- Present data-backed insights and recommendations to retail management and boutique teams.
- Develop and execute client activation initiatives to increase active memberships across segments.
- Collaborate with Boutique and Operational teams to design bespoke clienteling journeys and high-touch outreach campaigns.
- Coordinate with Marketing, Events, PR, and Retail Ops to align CRM campaigns with launches and boutique events.
Skills
Education
Tools
Job description
Time International in Jakarta seeks a CRM Manager to lead and optimize the luxury boutique's CRM database, ensuring data integrity and compliance. You will analyze customer data, drive VIP activation, and collaborate with marketing, retail ops, and events to align campaigns with launches and PR activities.
Ideal candidates have 3–5+ years in CRM or clienteling in luxury or beauty sectors, strong English, and proficiency with Salesforce/HubSpot, BI tools, and Excel.
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