CRM Lead: Luxury Retail & VIP Clienteling

Time International; Jakarta Utara; On-site; IDR 400,000,000 - 700,000,000; Full time

Benefits offered by this job

Private health insurance

Salary incentives

Flexible lifestyle benefits

Employee loan program

Education & development support

Exposure to global luxury brands

Employee discounts across brands

Structured career growth path

Job summary

Time International is seeking a CRM Manager in Jakarta to oversee the luxury boutique's CRM database, ensuring data integrity and privacy compliance. You will analyze customer data and engagement metrics to identify VIP opportunities and optimize clienteling journeys.

The role requires 3–5+ years in CRM or clienteling within luxury retail or beauty industries, with hands-on CRM/BI tool proficiency and strong stakeholder communication.

Qualifications

• 3–5+ years of progressive CRM/Clienteling experience, preferably in Luxury Retail or Beauty sectors.
• Hands-on proficiency with CRM platforms (Salesforce, HubSpot, SAP) and BI tools (PowerBI, Tableau).
• Strong knowledge of luxury/beauty retail industries and data privacy compliance.
• Outstanding interpersonal skills to influence teams and present metrics to executives.

Responsibilities

• Oversee and optimize the CRM database for data integrity and privacy compliance.
• Analyze customer data, purchase history, demographics, and shopping frequency to identify trends and VIP opportunities.
• Formulate data-backed insights and present recommendations to retail management and boutique teams.

Skills

CRM

Data analysis

English proficiency

Interpersonal skills

Executive presentation

Tools

Salesforce

HubSpot

SAP

PowerBI

Tableau

Excel

Job description

Time International is seeking a CRM Manager in Jakarta to oversee the luxury boutique's CRM database, ensuring data integrity and privacy compliance. You will analyze customer data and engagement metrics to identify VIP opportunities and optimize clienteling journeys.

The role requires 3–5+ years in CRM or clienteling within luxury retail or beauty industries, with hands-on CRM/BI tool proficiency and strong stakeholder communication.