Customer Relations Specialist - Retention & Support

vplus platinum 8 indonesia; Jakarta Selatan; On-site; IDR 60,000,000 - 90,000,000; Full time

Job summary

vplus platinum 8 indonesia is seeking a Customer Relations professional for an on-site role in South Jakarta. You will manage daily customer interactions, respond to inquiries, and provide timely support across phone, email, and messaging channels.

The role emphasizes maintaining buyer satisfaction, addressing issues, and collaborating with internal teams to improve processes and retention. A high school diploma is required; experience in customer-facing roles is preferred.

Qualifications

• Retention-focused to build long-term relationships and encourage repeat engagement.
• Clear verbal and written communication with a professional, empathetic approach.
• Experience in customer support and service, handling inquiries and escalation of issues.
• On-site in South Jakarta with strong time management and problem-solving skills.
• Familiarity with CRM systems and basic office software.
• Previous customer-facing experience in service or corporate settings.
• Minimum high school diploma; bachelor’s degree in Business/Communications is a plus.
• Proficiency in Bahasa Indonesia with basic English is beneficial.

Responsibilities

• Handle daily customer interactions and inquiries across channels (phone, email, messaging).
• Manage customer accounts and resolve issues or complaints with timely follow-up.
• Collaborate with internal teams to improve processes and customer experience.
• Monitor feedback and contribute to reports guiding service improvements.
• Maintain accurate records of interactions and case progress.

Skills

Customer retention

Communication skills

Customer service

Time management

Organizational skills

Problem solving

Bahasa Indonesia

English basics

Education

High school diploma

Business/Communications degree (advantage)

Tools

CRM software

Office software

Job description

vplus platinum 8 indonesia is seeking a Customer Relations professional for an on-site role in South Jakarta. You will manage daily customer interactions, respond to inquiries, and provide timely support across phone, email, and messaging channels.

The role emphasizes maintaining buyer satisfaction, addressing issues, and collaborating with internal teams to improve processes and retention. A high school diploma is required; experience in customer-facing roles is preferred.