Customer Experience Specialist - Jakarta

Viction One; Jakarta Pusat; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

Viction One in Jakarta, Indonesia, is seeking a Customer Relations Officer for a full-time, on-site position. You will handle inquiries across channels, provide clear information, and resolve issues professionally to maintain high customer satisfaction.

You will also track interactions, discuss cases with internal teams, and support continuous improvement of service quality. In this role, you will monitor customer feedback, assist with outreach activities, and help develop best practices for

Qualifications

• Strong customer-facing skills and experience in customer service or support.
• Experience with customer satisfaction and retention initiatives.
• Clear and respectful verbal and written communication abilities.
• Ability to manage multiple inquiries, prioritize tasks, and stay detail-oriented in a fast-paced environment.
• Willingness to work on-site in Jakarta and collaborate with cross-functional teams.
• Proficiency with standard office software and customer service tools/CRM systems.
• Prior customer-facing experience in a corporate or service-oriented setting.
• Education in Business, Communications, or related field is an advantage, with practical experience valued.

Responsibilities

• Handle incoming customer inquiries through various channels and provide clear, timely product/service information.
• Maintain accurate records of customer interactions and follow up on open cases.
• Coordinate with internal departments to meet customer needs.
• Monitor customer feedback and support initiatives to improve satisfaction and retention.
• Prepare basic reports on customer trends and assist with customer outreach activities.
• Contribute to development of customer service best practices.

Skills

Strong customer-facing skills

Customer Satisfaction initiatives

Effective communication

Multitasking and prioritization

On-site collaboration

Office software proficiency

CRM systems familiarity

Customer-facing experience

Education

Business or Communications education (advantage)

Tools

CRM systems

Office software

Job description

Viction One in Jakarta, Indonesia, is seeking a Customer Relations Officer for a full-time, on-site position. You will handle inquiries across channels, provide clear information, and resolve issues professionally to maintain high customer satisfaction.

You will also track interactions, discuss cases with internal teams, and support continuous improvement of service quality. In this role, you will monitor customer feedback, assist with outreach activities, and help develop best practices for