Customer Relation Officer

Viction One; Jakarta Pusat; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

Viction One in Jakarta, Indonesia, is seeking a Customer Relations Officer for a full-time, on-site position. You will handle inquiries across channels, provide clear information, and resolve issues professionally to maintain high customer satisfaction.

You will also track interactions, discuss cases with internal teams, and support continuous improvement of service quality. In this role, you will monitor customer feedback, assist with outreach activities, and help develop best practices for

Qualifications

• Strong customer-facing skills and experience in customer service or support.
• Experience with customer satisfaction and retention initiatives.
• Clear and respectful verbal and written communication abilities.
• Ability to manage multiple inquiries, prioritize tasks, and stay detail-oriented in a fast-paced environment.
• Willingness to work on-site in Jakarta and collaborate with cross-functional teams.
• Proficiency with standard office software and customer service tools/CRM systems.
• Prior customer-facing experience in a corporate or service-oriented setting.
• Education in Business, Communications, or related field is an advantage, with practical experience valued.

Responsibilities

• Handle incoming customer inquiries through various channels and provide clear, timely product/service information.
• Maintain accurate records of customer interactions and follow up on open cases.
• Coordinate with internal departments to meet customer needs.
• Monitor customer feedback and support initiatives to improve satisfaction and retention.
• Prepare basic reports on customer trends and assist with customer outreach activities.
• Contribute to development of customer service best practices.

Skills

Strong customer-facing skills

Customer Satisfaction initiatives

Effective communication

Multitasking and prioritization

On-site collaboration

Office software proficiency

CRM systems familiarity

Customer-facing experience

Education

Business or Communications education (advantage)

Tools

CRM systems

Office software

Job description

This full-time on-site Customer Relations Officer role based in Jakarta, Indonesia. The role involves handling incoming customer inquiries through various channels, providing clear and timely information about products and services, and resolving issues in a professional manner. The Customer Relation Officer member will maintain accurate records of customer interactions, follow up on open cases, and coordinate with internal departments to ensure customer needs are met. Daily responsibilities include monitoring customer feedback, supporting initiatives to improve customer satisfaction and retention, and contributing to the development of customer service best practices. The role also includes preparing basic reports on customer trends and assisting with customer outreach activities when needed.

Qualifications

• Strong customer-facing skills, including Customer Service and Customer Support abilities.
• Experience or demonstrated ability in Customer Satisfaction and Customer Retention initiatives.
• Effective Communication skills, both verbal and written, with the ability to interact clearly and respectfully with diverse customers.
• Ability to manage multiple inquiries, prioritize tasks, and maintain attention to detail in a fast-paced environment.
• Comfort working on-site in Jakarta and collaborating with cross-functional teams.
• Basic proficiency with office software and customer service tools or CRM systems.
• Prior experience in customer-facing roles, preferably in a corporate or service-oriented environment.
• Relevant education in Business, Communications, or a related field is an advantage, but equivalent practical experience is also valued.