Customer Relations (Jakarta)

vplus platinum 8 indonesia; Jakarta Selatan; On-site; IDR 60,000,000 - 90,000,000; Full time

Job summary

vplus platinum 8 indonesia is seeking a Customer Relations professional for an on-site role in South Jakarta. You will manage daily customer interactions, respond to inquiries, and provide timely support across phone, email, and messaging channels.

The role emphasizes maintaining buyer satisfaction, addressing issues, and collaborating with internal teams to improve processes and retention. A high school diploma is required; experience in customer-facing roles is preferred.

Qualifications

• Retention-focused to build long-term relationships and encourage repeat engagement.
• Clear verbal and written communication with a professional, empathetic approach.
• Experience in customer support and service, handling inquiries and escalation of issues.
• On-site in South Jakarta with strong time management and problem-solving skills.
• Familiarity with CRM systems and basic office software.
• Previous customer-facing experience in service or corporate settings.
• Minimum high school diploma; bachelor’s degree in Business/Communications is a plus.
• Proficiency in Bahasa Indonesia with basic English is beneficial.

Responsibilities

• Handle daily customer interactions and inquiries across channels (phone, email, messaging).
• Manage customer accounts and resolve issues or complaints with timely follow-up.
• Collaborate with internal teams to improve processes and customer experience.
• Monitor feedback and contribute to reports guiding service improvements.
• Maintain accurate records of interactions and case progress.

Skills

Customer retention

Communication skills

Customer service

Time management

Organizational skills

Problem solving

Bahasa Indonesia

English basics

Education

High school diploma

Business/Communications degree (advantage)

Tools

CRM software

Office software

Job description

This full-time Customer Relations role is an on-site position based in South Jakarta at vplus platinum 8 indonesia. The individual in this role will handle daily customer interactions, respond to inquiries, and provide timely support through various channels such as phone, email, and messaging platforms. Responsibilities include managing customer accounts, addressing issues and complaints, following up on unresolved cases, and ensuring a positive experience throughout the customer journey. The role also involves monitoring customer feedback, collaborating with internal teams to improve processes, and implementing initiatives that strengthen customer retention and satisfaction. The Customer Relations team member will maintain accurate records of interactions and contribute to reports that help guide service improvements.

Qualifications

• Strong focus on Customer Retention and Customer Satisfaction to build long-term relationships and encourage repeat engagement.
• Excellent Communication skills, including clear verbal and written interaction, active listening, and a professional, empathetic approach.
• Demonstrated experience in Customer Support and Customer Service, including handling inquiries, resolving issues, and managing complaint escalation.
• Ability to work on-site in South Jakarta, with strong time management, organizational, and problem-solving skills.
• Comfort with using CRM or customer management systems and basic office software (e.g., email, spreadsheets, word processing).
• Previous experience in customer-facing roles, preferably in a service-oriented or corporate environment.
• Minimum of a high school diploma; a diploma or degree in Business, Communications, or related fields is an advantage.
• Proficiency in Bahasa Indonesia and basic English communication skills is beneficial.