Customer Relation officer-Mandarin Speaker

PT Guanya International Logistics; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 55,800,000 - 100,440,000; Full time

Benefits offered by this job

Tunjangan Kehadiran

Bonus Kinerja

BPJS Ketenagakerjaan dan Kesehatan

Cek Kesehatan

Job summary

PT Guanya International Logistics di Surabaya mencari Customer Relation Officer berbahasa Mandarin untuk melayani klien kami dalam proses impor dan ekspor, memeriksa dokumen, dan berkoordinasi dengan tim internal, bea cukai, serta lini kapal.

Posisi ini menuntut Diploma D3 atau lebih tinggi, kemampuan bahasa Mandarin sebagai bahasa kerja, serta kesiapan bekerja di Surabaya. Tugas utamanya meliputi pelayanan pelanggan, penanganan keluhan, pemantauan status pengiriman, dan penyusunan laporan.

Qualifications

• Memiliki Diploma D3 atau sederajat.
• Menguasai bahasa Mandarin secara lisan dan tulisan.
• Memahami prosedur impor dan ekspor serta dokumen terkait.

Responsibilities

• Memberikan layanan pelanggan terkait prosedur impor/ekspor.
• Mengelola kelengkapan dan kepatuhan dokumen impor/ekspor.
• Berkoordinasi dengan tim internal, bea cukai, dan maskapai untuk penyelesaian masalah.
• Memantau status pengiriman dan melaporkan pembaruan kepada pelanggan.

Skills

Customer service

Communication skills

Mandarin language proficiency

Education

Diploma (D3) or higher

Job description

Customer Relation officer-Mandarin Speaker

This role involves providing customer service and communication regarding import and export procedures, handling import and export documentation, and coordinating with internal teams, customs authorities, and shipping lines to resolve import-related issues.

Key responsibilities

Provide customer service and communication regarding import and export procedures.

Handle and ensure the completeness and compliance of import and export documentation with relevant regulations, including Commercial Invoices, Packing Lists, Bills of Lading, Certificates of Origin, PEB, PIB, and other required documents.

Coordinate with internal teams, customs authorities, shipping lines, and other relevant parties to resolve import-related issues.

Provide customers with clear information and appropriate solutions regarding import products and services.

Build and maintain good relationships with customers, while handling customer complaints and inquiries promptly and professionally.

Monitor shipment status and provide updates and reports to customers and management.

About you

Diploma degree (D3) or above.

Familiar with Indonesian import procedures and relevant import regulations/policies.

Mandarin must be able to be used as a working language, including listening, speaking, reading, and writing.

Willing to work in Surabaya.

Attendance Allowance

Performance Bonus

BPJS Employment and Health Insurance

Health Check

Your application will include the following questions:

• Pernyataan mana di bawah ini yang paling mendeskripsikan hakmu bekerja di Indonesia?
• Berapa gaji bulanan yang kamu inginkan?
• Berapa tahun pengalaman kerjamu sebagai staf hubungan pelanggan?
• Kualifikasi mana yang kamu miliki?
• Bagaimana Kamu menilai kemampuan bahasa Mandarinmu?

What can I earn as a Customer Relations Officer