Customer Service Custom Clearance - Mandarin Speaker

SF Indonesia; Tangerang; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

SF Indonesia is seeking a Mandarin-speaking customer service specialist to manage import customs clearance inquiries, shipment status, and documentation requirements for Chinese-speaking clients in Tangerang.

You will coordinate end-to-end clearance, liaise with brokers and authorities, verify documents, communicate shipment updates, and support finance with duties and invoicing, working on-site six days a week.

Qualifications

• Must have Mandarin (written and spoken) proficiency to communicate with Chinese-speaking clients.
• 1–2 years of experience in customer service, customs clearance, or logistics operations.
• Familiarity with import customs clearance processes and Bea Cukai regulations is an advantage.
• Understanding of import documents (B/L, Commercial Invoice, Packing List, PIB) is a plus.
• Proficient in Microsoft Office Suite (Excel, Word).
• Willing to work on-site (WFO) six days a week in Tangerang City, Banten.

Responsibilities

• Serve as the primary point of contact for Chinese-speaking clients handling inquiries related to import customs clearance, shipment status, and documentation requirements.
• Coordinate and monitor end-to-end import clearance processes including document preparation, customs submission, duty payment, and cargo release.
• Liaise with customs brokers, internal operations teams, and Bea Cukai to ensure smooth clearance of import shipments
• Review and verify import documents such as B/L, Commercial Invoice, and Packing List for accuracy
• Communicate shipment updates, clearance status, delays, and issue resolution in English and Mandarin
• Handle and resolve customer complaints and clearance issues promptly and professionally
• Maintain accurate records of import transactions, clearance status, and customer interactions
• Coordinate with finance for duty, tax payments, and invoicing to clients

Skills

Mandarin

Microsoft Office

Detail-oriented

Communication

Education

Open to all educational backgrounds; relevant experience prioritized

Tools

Microsoft Office Suite

Job description

Job Responsibilities

• Serve as the primary point of contact for Chinese-speaking clients, handling inquiries related to import customs clearance processes, shipment status, and documentation requirements


• Coordinate and monitor end-to-end import clearance processes, including document preparation, customs submission, duty payment, and cargo release


• Liaise with customs brokers, internal operations teams, and government authorities (Bea Cukai) to ensure smooth and timely clearance of import shipments


• Review and verify import documents such as Bill of Lading, Commercial Invoice, Packing List, and other required customs documents for accuracy and completeness


• Communicate proactively with clients regarding shipment updates, clearance status, delays, and issue resolution in English & Mandarin


• Handle and resolve customer complaints, exceptions, and clearance issues in a timely and professional manner


• Maintain accurate records of import transactions, clearance status, and customer interactions in the system


• Coordinate with finance team for duty, tax payments, and invoicing to clients

.

Requiremenst

• Open to all educational backgrounds; relevant experience is prioritized


• Minimum 1–2 years of experience in customer service, customs clearance, or logistics operations


• Proficient in Mandarin (written and spoken) is a must — to communicate with Chinese-speaking clients and counterparts


• Familiar with import customs clearance processes and Bea Cukai regulations is an advantage


• Understanding of import documents (B/L, Commercial Invoice, Packing List, PIB) is a plus


• Proficient in Microsoft Office Suite (Excel, Word).


• Detail-oriented, responsive, and able to work under pressure


• Willing to work WFO (6 days a week) in Tangerang City, Banten.