Customer Relation Officer - Mandarin Speaker

PT Guanya International Logistics; Kota Semarang; On-site; IDR 55,800,000 - 100,440,000; Full time

Benefits offered by this job

Attendance Allowance

Performance Bonus

BPJS Employment and Health Insurance

Health Check

Job summary

PT Guanya International Logistics is seeking a Customer Service Specialist to handle import and export procedures and ensure document accuracy. You will coordinate with customs authorities, shipping lines, and internal teams to resolve issues and provide clear information to customers.

The role requires a Diploma (D3) or higher, familiarity with Indonesian import procedures, and Mandarin as a working language.

Qualifications

• Diploma (D3) or higher is required.
• Familiar with Indonesian import procedures and regulations.
• Mandarin as a working language (listening, speaking, reading, writing).

Responsibilities

• Provide customer service and communication regarding import/export procedures.
• Ensure completeness and compliance of import/export documents (Invoices, Packing Lists, Bills of Lading, Certificates of Origin, PEB, PIB).
• Coordinate with internal teams, customs, shipping lines to resolve import-related issues.
• Provide customers with clear information and solutions regarding products and services.
• Build and maintain good customer relationships and handle inquiries professionally.
• Monitor shipment status and provide updates to customers and management.

Skills

Customer service

Communication

Import procedures

Export procedures

Issue resolution

Education

Diploma (D3)

Job description

Provide customer service and communication regarding import and export procedures. Handle and ensure the completeness and compliance of import and export documents, including Commercial Invoices, Packing Lists, Bills of Lading, Certificates of Origin, PEB, PIB, and other required documents. Coordinate with internal teams, customs authorities, shipping lines, and other relevant parties to resolve import-related issues.

Key responsibilities

Provide customer service and communication regarding import and export procedures

Handle and ensure the completeness and compliance of import and export documents, including Commercial Invoices, Packing Lists, Bills of Lading, Certificates of Origin, PEB, PIB, and other required documents

Coordinate with internal teams, customs authorities, shipping lines, and other relevant parties to resolve import-related issues

Provide customers with clear information and appropriate solutions regarding import products and services

Build and maintain good customer relationships while handling customer complaints and inquiries promptly and professionally

Monitor shipment status and provide updates and reports to customers and management

About you

Minimum Diploma (D3) degree or above

Familiar with Indonesian import procedures and relevant import regulations/policies

Mandarin must be able to be used as a working language, including listening, speaking, reading, and writing

Willing to work in Surabaya

• Attendance Allowance
• Performance Bonus
• BPJS Employment and Health Insurance
• Health Check