Customer Relation Officer

Pt Trisula Indah Sejati; Jawa Barat; Hybrid; IDR 60,000,000 - 96,000,000; Full time

Benefits offered by this job

Performance-based bonuses

Medical insurance

Hybrid work model

Job summary

Pt Trisula Indah Sejati is seeking a professional and proactive Customer Relations Officer to manage and nurture client relationships in Tangerang. The role balances office-based duties with a hybrid schedule, contributing to a positive client experience through dedicated communication and problem-solving.

You will be the liaison between clients and internal teams, ensuring satisfaction, addressing issues promptly, and identifying opportunities for account growth within a dynamic Tangerang

Qualifications

• Bachelor's degree in Business, Marketing, Communications, or related field.
• Proven experience in account management, client relations, or a similar customer-facing role.
• Excellent communication, negotiation, and interpersonal skills.
• Strong organizational skills and the ability to manage multiple client accounts simultaneously.
• Proficiency in CRM software and other client management tools.
• Ability to adapt to a hybrid work schedule, balancing remote and in-office duties.

Responsibilities

• Serve as the primary point of contact for a portfolio of assigned clients.
• Build and maintain strong, long-lasting client relationships through regular communication and engagement.
• Understand client needs and requirements, and manage expectations effectively.
• Address client issues and complaints promptly and professionally, ensuring satisfactory resolutions.
• Collaborate with sales and support teams to ensure seamless client onboarding and ongoing service.
• Identify opportunities for account growth and upsell/cross-sell relevant products or services.

Skills

Account management

Client relations

Communication

Negotiation

Interpersonal skills

Organizational skills

Education

Bachelor's degree

Tools

CRM software

Job description

• What Customer Relation Officer Jobs are in Ja...

Showing 40 Customer Relation Officer jobs in Jakarta Selatan

Sorry to hear that! What didn’t you like about this job?

Wrong location

Too few details / Lack of information

Job appears outdated

Salary information missing or unclear

Other (please specify).

Please specify...

Verification *

Thank you for your feedback

Your input helps us improve our service.

Our client is looking for a professional and proactive Customer Relations Officer to manage and nurture client relationships in Tangerang . This role is essential for building trust, ensuring client satisfaction, and acting as a key liaison between the company and its customers. You will be working in a hybrid capacity, balancing office-based responsibilities with flexibility, and contributing to a positive client experience through dedicated communication and problem-solving. This is a great opportunity to advance your career in client management.

About the Role

Our client is looking for a professional and proactive Customer Relations Officer to manage and nurture client relationships in Tangerang . This role is essential for building trust, ensuring client satisfaction, and acting as a key liaison between the company and its customers. You will be working in a hybrid capacity, balancing office-based responsibilities with flexibility, and contributing to a positive client experience through dedicated communication and problem-solving. This is a great opportunity to advance your career in client management.

Key Responsibilities

• Serve as the primary point of contact for a portfolio of assigned clients.
• Build and maintain strong, long-lasting client relationships through regular communication and engagement.
• Understand client needs and requirements, and manage expectations effectively.
• Address client issues and complaints promptly and professionally, ensuring satisfactory resolutions.
• Collaborate with sales and support teams to ensure seamless client onboarding and ongoing service.
• Identify opportunities for account growth and upsell/cross-sell relevant products or services.

Requirements

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• Proven experience in account management, client relations, or a similar customer-facing role.
• Excellent communication, negotiation, and interpersonal skills.
• Strong organizational skills and the ability to manage multiple client accounts simultaneously.
• Proficiency in CRM software and other client management tools.
• Ability to adapt to a hybrid work schedule, balancing remote and in-office duties.

Benefits

• Competitive salary with performance-based bonuses.
• Comprehensive medical, dental, and vision insurance.
• Opportunities for professional development and client management training.
• A balanced hybrid work model to promote work-life integration.
• A dynamic team environment in our Tangerang office.