Hybrid Client Relations Manager — Grow Key Accounts

Pt Trisula Indah Sejati; Jawa Barat; Hybrid; IDR 60,000,000 - 96,000,000; Full time

Benefits offered by this job

Performance-based bonuses

Medical insurance

Hybrid work model

Job summary

Pt Trisula Indah Sejati is seeking a professional and proactive Customer Relations Officer to manage and nurture client relationships in Tangerang. The role balances office-based duties with a hybrid schedule, contributing to a positive client experience through dedicated communication and problem-solving.

You will be the liaison between clients and internal teams, ensuring satisfaction, addressing issues promptly, and identifying opportunities for account growth within a dynamic Tangerang

Qualifications

• Bachelor's degree in Business, Marketing, Communications, or related field.
• Proven experience in account management, client relations, or a similar customer-facing role.
• Excellent communication, negotiation, and interpersonal skills.
• Strong organizational skills and the ability to manage multiple client accounts simultaneously.
• Proficiency in CRM software and other client management tools.
• Ability to adapt to a hybrid work schedule, balancing remote and in-office duties.

Responsibilities

• Serve as the primary point of contact for a portfolio of assigned clients.
• Build and maintain strong, long-lasting client relationships through regular communication and engagement.
• Understand client needs and requirements, and manage expectations effectively.
• Address client issues and complaints promptly and professionally, ensuring satisfactory resolutions.
• Collaborate with sales and support teams to ensure seamless client onboarding and ongoing service.
• Identify opportunities for account growth and upsell/cross-sell relevant products or services.

Skills

Account management

Client relations

Communication

Negotiation

Interpersonal skills

Organizational skills

Education

Bachelor's degree

Tools

CRM software

Job description

Pt Trisula Indah Sejati is seeking a professional and proactive Customer Relations Officer to manage and nurture client relationships in Tangerang. The role balances office-based duties with a hybrid schedule, contributing to a positive client experience through dedicated communication and problem-solving.

You will be the liaison between clients and internal teams, ensuring satisfaction, addressing issues promptly, and identifying opportunities for account growth within a dynamic Tangerang