Customer Operations - English Speaker

SeaBank Indonesia; Daerah Istimewa Yogyakarta; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

SeaBank Indonesia is seeking a Customer Operations professional based in Yogyakarta. The role handles customer inquiries via voice, email, and live chat, ensuring timely and accurate responses while maintaining relationships. You will document interactions in the CRM and assist in resolving issues with appropriate cross‑department coordination.

Candidates should have 1–2 years in similar roles, strong English skills, a Diploma/Associate degree, and willingness to work in shifts in Yogyakarta.

Qualifications

• English proficiency for handling international clients.
• Strong communication and presentation abilities.
• Diploma/Associate degree completed.
• Willingness to work in shifts.
• Experience in customer service or call center environments.

Responsibilities

• Interact with customers following communication standards and procedures.
• Process requests, clarify information, and propose suitable solutions.
• Document all customer interactions in the CRM for future reference.
• Build and sustain relationships with customers.
• Follow up on complaints/feedback and escalate when needed.
• Help maintain service quality per SOP guidelines.

Skills

English fluency

Communication

Presentation skills

Education

Diploma/Associate degree

Tools

CRM software

Job description

Responsibilities:

• Execute applicable communication standards and procedures when interacting with customers.
• Process customer requests, clarify information, and resolve issues to provide relevant alternative solutions.
• Document all customer interactions in the Call Center Database (CRM) for future reference as needed.
• Build and maintain sustainable relationships with customers.
• Follow up on customer complaints/feedback and act as a liaison to ensure proper resolution (whether handled immediately on-site or escalated to the relevant department).
• Maintain and improve service quality by following guidelines to meet the quality standards outlined in standard operating procedures (SOP).

Job Requirements:

• Minimum 1–2 years of experience in Customer Operations, Customer Service, Call Center, or other related roles.
• Fluency / professional proficiency in English (both spoken and written), particularly for handling voice communications with international clients.
• Minimum Diploma degree (Associate Degree) in any field.
• Willingness to work in shifts.
• Experience in responding to customer inquiries in a timely and accurate manner across phone, email, and live chat.
• Ability to adapt and respond effectively to diverse personality types.
• Strong communication and presentation skills.
• Willingness to be stationed in Yogyakarta.