Customer-Facing Supply Chain Lead (Eastern Java)

Pt Xlsmart Telecom Sejahtera Tbk; Indonesia; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

Unilever is seeking an Asst. Customer Facing Manager GT Eastern Java for a 6-month contract, located at Grha Unilever.

You will serve as the key Supply Chain partner for the Customer Development team and distributors in Eastern Java, driving KPI improvements and end-to-end order-to-cash efficiency. The role requires an undergraduate degree in a related field, 2+ years in supply chain, strong stakeholder management, and excellent communication skills.

Qualifications

• Undergraduate degree required in Supply Chain/Engineering/Business.
• At least 2 years in supply chain roles.
• Strong stakeholder management capability.
• Negotiation and objection management with risk identification.
• Creative problem solving across the value chain.
• Strong personal effectiveness: planning, multi-tasking, and resilience.
• Proficiency with productivity tools and data analysis to derive insights.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as the primary Supply Chain partner and point of contact for Customer Development team and distributors in Eastern Java.
• Drive improvements in key service KPIs, including DR, NMSM, and operational savings.
• Manage end-to-end order-to-cash processes and resolve customer issues with data-driven analysis.
• Strengthen governance across Customer Portal processes, reverse logistics, and other fulfilment activities.
• Lead automation and continuous improvement initiatives within Customer Facing GT.
• Collaborate with internal teams (Customer Experience, Logistics, Planning, Quality, Customer Development) and external partners to ensure reliable customer service.

Skills

Stakeholder management

Negotiation

Problem solving

Data analysis

Communication skills

Planning & prioritization

Education

Undergraduate degree in Supply Chain/Engineering/Business

Job description

Unilever is seeking an Asst. Customer Facing Manager GT Eastern Java for a 6-month contract, located at Grha Unilever.

You will serve as the key Supply Chain partner for the Customer Development team and distributors in Eastern Java, driving KPI improvements and end-to-end order-to-cash efficiency. The role requires an undergraduate degree in a related field, 2+ years in supply chain, strong stakeholder management, and excellent communication skills.