Customer Experience Retail (Kurir/Surveyor) – Jakarta

Amar Bank; Sumur Bandung; On-site; IDR 55,800,000 - 78,120,000; Full time

Job summary

A financial institution in Indonesia seeks a candidate to ensure borrower data accuracy and conduct customer contract signings. The role includes field visits to verify customer information and maintain service quality, requiring strong communication and attention to detail. Applicants should have a minimum SMK/SMA/Diploma degree and preferably some experience in customer service. A valid driving license is an advantage. Join us to provide an excellent customer experience!

Qualifications

• Minimum SMK/SMA/Diploma degree in any major.
• Preferably has experience in customer service, field survey, or credit administration.
• Strong communication and interpersonal skills.
• Detail-oriented, honest, and responsible.
• Willing to work in the field and travel to customer locations.
• A valid driving license (SIM C/A) is an advantage.
• Have an active smartphone.
• Mastering the Jabodetabek area.
• Have an active smartphone and cellphone number.
• Mastering the Jabodetabek and surrounding areas.

Responsibilities

• Ensure the accuracy and completeness of borrower customer data.
• Conduct contract signing with customers.
• Perform field visits to verify information.
• Provide excellent customer experience.
• Coordinate with internal teams for smooth customer onboarding.

Skills

Communication

Interpersonal skills

Detail-oriented

Honest

Responsible

Field travel

Independent worker

Team player

Education

Diploma or equivalent

Job description

Responsibilities

• Ensure the accuracy and completeness of borrower customer data
• Conduct contract signing with customers in accordance with company procedures
• Perform field visits or surveys to customers’ offices to verify information and maintain service quality
• Provide an excellent customer experience through professional interaction and responsive service
• Coordinate with internal teams to ensure smooth and efficient customer onboarding and contract processes

Requirements

• Minimum SMK/SMA/Diploma degree in any major
• Preferably has experience in customer service, field survey, or credit administration
• Strong communication and interpersonal skills
• Detail-oriented, honest, and responsible
• Willing to work in the field and travel to customer locations
• Able to work both independently and as part of a team
• Possess a valid driving license (SIM C/A) is an advantage
• STNK & Motorcycle valid number plate
• Have an active smartphone and cellphone number
• Mastering the Jabodetabek and surrounding areas

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.