Field Customer Experience Specialist

Amar Bank; Sumur Bandung; On-site; IDR 55,800,000 - 78,120,000; Full time

Job summary

A financial institution in Indonesia seeks a candidate to ensure borrower data accuracy and conduct customer contract signings. The role includes field visits to verify customer information and maintain service quality, requiring strong communication and attention to detail. Applicants should have a minimum SMK/SMA/Diploma degree and preferably some experience in customer service. A valid driving license is an advantage. Join us to provide an excellent customer experience!

Qualifications

• Minimum SMK/SMA/Diploma degree in any major.
• Preferably has experience in customer service, field survey, or credit administration.
• Strong communication and interpersonal skills.
• Detail-oriented, honest, and responsible.
• Willing to work in the field and travel to customer locations.
• A valid driving license (SIM C/A) is an advantage.
• Have an active smartphone.
• Mastering the Jabodetabek area.

Responsibilities

• Ensure the accuracy and completeness of borrower customer data.
• Conduct contract signing with customers.
• Perform field visits to verify information.
• Provide excellent customer experience.
• Coordinate with internal teams for smooth customer onboarding.

Job description

A financial institution in Indonesia seeks a candidate to ensure borrower data accuracy and conduct customer contract signings. The role includes field visits to verify customer information and maintain service quality, requiring strong communication and attention to detail. Applicants should have a minimum SMK/SMA/Diploma degree and preferably some experience in customer service. A valid driving license is an advantage. Join us to provide an excellent customer experience!