Customer Experience Pro — Growth & Support Focus

PT Canai Indonesia International; Jakarta Barat; Presencial; IDR 48.000.000 - 72.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

BPJS Health and Employment

THR

Supportive working environment

Opportunity to grow with the company

Descripción de la vacante

PT Canai Indonesia International in West Jakarta (Soho Capital) is seeking a customer service professional to be the first point of contact for our customers, ensuring inquiries are handled quickly, accurately, and with a friendly approach.

You will handle inquiries across channels, provide product information, resolve complaints, and coordinate with other departments to deliver a seamless customer experience.

Formación

• Bachelor's degree in any major.
• Minimum 1 year of experience in Customer Service.
• Mandarin (spoken and written) is a plus.
• Proficient in Microsoft Office.
• Strong communication and interpersonal skills.
• Friendly, detail-oriented, and customer-focused.

Responsabilidades

• Handle customer inquiries through various communication channels
• Provide accurate information about products and services
• Respond to customer complaints and provide solutions
• Follow up on customer requests and concerns
• Maintain accurate customer records and documentation
• Coordinate with relevant departments to resolve customer issues
• Ensure a positive and satisfying customer experience

Conocimientos

Communication

Interpersonal skills

Customer service

Detail-oriented

Educación

Bachelor's degree in any major

Herramientas

Microsoft Office

Descripción del empleo

PT Canai Indonesia International in West Jakarta (Soho Capital) is seeking a customer service professional to be the first point of contact for our customers, ensuring inquiries are handled quickly, accurately, and with a friendly approach.

You will handle inquiries across channels, provide product information, resolve complaints, and coordinate with other departments to deliver a seamless customer experience.