Customer Experience Specialist

PT. Kreasi Edulab Indonesia; Lampung; On-site; IDR 44,640,000 - 66,960,000; Full time

Job summary

PT. Kreasi Edulab Indonesia is seeking a Customer Service professional to provide excellent customer experiences. You will handle inquiries, provide product information, and ensure timely resolution while maintaining detailed service records.

The ideal candidate has a Bachelor's degree, 1–2 years in customer service, and fluency in English, with strong communication and organizational skills.

Qualifications

• Minimum Bachelor’s degree in any relevant field.
• 1–2 years of experience in Customer Service or related roles.
• Fluent in English, both written and spoken.
• Excellent communication and interpersonal skills.
• Customer-oriented with strong problem‑solving abilities.
• Good organizational and administrative skills.
• Able to work effectively in a fast-paced environment.

Responsibilities

• Handle customer inquiries, requests, and complaints professionally.
• Provide accurate information regarding products, services, and programs.
• Follow up on customer concerns and ensure timely resolution.
• Maintain positive relationships and deliver excellent customer experience.
• Maintain accurate customer and service-related records.

Skills

Excellent communication

Interpersonal skills

Problem solving

Organizational skills

Education

Bachelor's degree

Job description

PT. Kreasi Edulab Indonesia is seeking a Customer Service professional to provide excellent customer experiences. You will handle inquiries, provide product information, and ensure timely resolution while maintaining detailed service records.

The ideal candidate has a Bachelor's degree, 1–2 years in customer service, and fluency in English, with strong communication and organizational skills.