Remote Retail Customer Experience Specialist

Ritzherbs Pte Ltd; Batam; Remote; IDR 754,039,000 - 1,077,199,000; Full time

Job summary

Ritzherbs Pte Ltd is seeking a Retail Customer Experience Specialist to join their fully remote team. You will ensure an outstanding customer journey across touchpoints from inquiry to post-purchase support, acting as a brand ambassador and driving loyalty.

You will collaborate with sales, marketing, and operations to resolve issues, gather feedback, and implement service-improvement strategies in a remote-first retail environment.

Qualifications

• Experience in customer service.
• Ability to thrive in a remote, fast-paced retail environment.

Responsibilities

• Respond promptly and professionally to customer inquiries via email, chat, and phone.
• Resolve customer complaints and issues effectively to maintain high satisfaction.
• Gather customer feedback and insights to identify areas for service improvement.
• Develop and implement strategies to enhance the overall customer experience.
• Collaborate with internal teams (sales, marketing, operations) to address customer needs.
• Maintain accurate customer records and interaction logs.

Skills

Customer service

Job description

Ritzherbs Pte Ltd is seeking a Retail Customer Experience Specialist to join their fully remote team. You will ensure an outstanding customer journey across touchpoints from inquiry to post-purchase support, acting as a brand ambassador and driving loyalty.

You will collaborate with sales, marketing, and operations to resolve issues, gather feedback, and implement service-improvement strategies in a remote-first retail environment.