Customer Service Advisor I Empathetic Problem Solver

Concentrix; Jakarta Pusat; On-site; IDR 48,000,000 - 60,000,000; Full time

Job summary

Concentrix is hiring an Advisor I, Customer Service – English in Jakarta. The role handles inbound/outbound calls and internet-assisted support, delivering quality customer service and resolving routine issues while meeting KPIs.

You will greet customers professionally, maintain product knowledge, document accurately, and collaborate to improve satisfaction and business performance. English fluency and basic PC skills are essential.

Qualifications

• High school diploma; 0–6 months relevant experience preferred.
• Basic PC navigation and typing skills are expected.
• Excellent verbal and written communication abilities are required.
• Ability to work in a fast-paced, high-production environment.

Responsibilities

• Interface with customers via inbound/outbound calls or the Internet as required.
• Meet contractual KPIs and ensure quality service delivery.
• Clarify requirements and provide resolutions using available resources.
• Maintain courteous, professional communication and document interactions.
• Assist customers by providing information, guidance, and problem solving.
• Rotate shifts as needed and work well in a team or independently.
• Record and retrieve information in the call tracking system.
• Offer additional products or services when appropriate.

Skills

Customer service orientation

Communication skills

Basic computer skills

Teamwork

Patience

Adaptability

Education

High school diploma

Two years of college education

Job description

Concentrix is hiring an Advisor I, Customer Service – English in Jakarta. The role handles inbound/outbound calls and internet-assisted support, delivering quality customer service and resolving routine issues while meeting KPIs.

You will greet customers professionally, maintain product knowledge, document accurately, and collaborate to improve satisfaction and business performance. English fluency and basic PC skills are essential.