Telesales Customer Care Advisor I

Concentrix; Kota Yogyakarta; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

Concentrix in Indonesia is seeking an Advisor I, Customer Service Telesales to handle inbound/outbound calls and online inquiries, delivering reliable service and resolution of routine issues. You will build rapport, ensure contractual KPIs are met, and support customers with product knowledge.

Role requires a high school diploma and strong communication, empathy, and multitasking abilities. This position is based in Yogyakarta and involves rotating shifts in a fast-paced contact center.

Qualifications

• High school diploma with three to six months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to effectively communicate, both written and verbally.
• Dependable with strong attention to detail.
• Skilled in multitasking; able to adapt to changes quickly.
• Tolerance for repetitive work in a fast-paced environment.
• Ability to work as a team member or independently.
• Demonstrate patience in all customer contact situations; maintain professional tone.
• Ability to rotate shifts; duties vary by country/program as needed.

Responsibilities

• Interface with customers via inbound or outbound calls, or the internet as required.
• Ensure service meets KPIs and customer expectations.
• Clarify requirements and provide resolution using available tools.
• Greet customers courteously and professionally.
• Maintain knowledge of client products and services.
• Document and track customer information accurately.
• Suggest additional products or services when appropriate.
• Refer inquiries to published materials or senior staff as needed.

Skills

Customer service

Communication

Computer skills

Attention to detail

Teamwork

Multitasking

Empathy

Education

High school diploma

Job description

Concentrix in Indonesia is seeking an Advisor I, Customer Service Telesales to handle inbound/outbound calls and online inquiries, delivering reliable service and resolution of routine issues. You will build rapport, ensure contractual KPIs are met, and support customers with product knowledge.

Role requires a high school diploma and strong communication, empathy, and multitasking abilities. This position is based in Yogyakarta and involves rotating shifts in a fast-paced contact center.