Customer Communications & Payments Operations Associate

HSBC Global Services Limited; Jakarta Pusat; On-site; IDR 78,120,000 - 122,760,000; Full time

Job summary

HSBC Global Services Limited in Jakarta is seeking an Operations Support Associate to assist cheque book issuance, PIN printing, and related administrative tasks for corporate clients. You will handle inquiries, ensure timely processing, and maintain accurate records to support a smooth customer experience.

The role emphasizes accuracy, stakeholder communication, and adherence to regulatory guidelines. On-site work in Jakarta, with opportunities to grow within HSBC’s global operations network.

Qualifications

• General knowledge of HUB / ATMP system and computer literate.
• Good knowledge of basic accounting rules, knowledge of HSBC Products in general and credit card products in particular.
• Strong growth mindset, communication, interpersonal and analytical skills.
• Good communication and analytical thinking, time management and detail oriented.
• Able to create and maintain good relationships with internal and external stakeholders.

Responsibilities

• Responsible to support Cheque Book / Bilyet Giro / Payment Order issuance and PIN printing for Corporate business segments in accordance with regulatory guidelines and formal policy/procedure.
• Responsible for customer complaints, requests, and inquiries.
• Ensure all administrative responsibilities are completed within the SLA.
• Responsible for inventory stock management.

Skills

Customer service

Communication

Interpersonal skills

Analytical thinking

Time management

Detail oriented

Growth mindset

Tools

HUB/ATMP system

Job description

HSBC Global Services Limited in Jakarta is seeking an Operations Support Associate to assist cheque book issuance, PIN printing, and related administrative tasks for corporate clients. You will handle inquiries, ensure timely processing, and maintain accurate records to support a smooth customer experience.

The role emphasizes accuracy, stakeholder communication, and adherence to regulatory guidelines. On-site work in Jakarta, with opportunities to grow within HSBC’s global operations network.