Branch Operations Specialist - Cash & Compliance

HSBC Global Services Limited; Jakarta Pusat; On-site; IDR 55,800,000 - 83,700,000; Full time

Job summary

HSBC Global Services Limited in Medan is seeking a Branch Operations Associate to support daily customer inquiries and complete routine transactions at the Medan city branch. You will handle cash, balance and reconcile records, ensure compliance with KYC/AML and data privacy rules, and maintain accurate documentation.

The role requires 1 year in branch operations and English communication skills. This on-site role offers exposure to regulatory procedures and opportunities to grow within HSBC's

Qualifications

• 1 year of hands-on experience in Branch Operations.
• Strong verbal and written communication in English.
• Understanding of local policies and regulatory compliance.
• High accuracy in reconciliation and documentation.

Responsibilities

• Provide frontline Medan branch support by handling daily customer inquiries and processing routine transactions.
• Support branch operations by cash handling, balancing, reconciliations, and records per procedures.
• Follow policies and regulatory requirements (KYC/AML, data privacy) and ensure timely action.
• Maintain end-to-end risk controls, accurate record-keeping, and timely internal reporting.

Skills

Customer service

English proficiency

Attention to detail

Job description

HSBC Global Services Limited in Medan is seeking a Branch Operations Associate to support daily customer inquiries and complete routine transactions at the Medan city branch. You will handle cash, balance and reconcile records, ensure compliance with KYC/AML and data privacy rules, and maintain accurate documentation.

The role requires 1 year in branch operations and English communication skills. This on-site role offers exposure to regulatory procedures and opportunities to grow within HSBC's