Branch Operations Associate – Frontline Banking & Risk

HSBC Global Services Limited; Jakarta Pusat; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

HSBC Global Services Limited in Surabaya, Indonesia, seeks a Branch Operations professional to handle daily customer inquiries and routine transactions at the Surabaya branch. You will support cash handling, balancing, reconciliations, and maintain branch records in line with procedures.

The role requires 1 year in Branch Operations, strong English communication, and solid regulatory knowledge to ensure compliance and risk controls. Join a global bank prioritizing accuracy and customer outcomes.

Qualifications

• 1 year of hands-on experience in Branch Operations.
• Strong verbal and written English communication.
• Understanding of local policies and regulatory compliance.
• Accuracy and attention to detail in reconciliation and documentation.

Responsibilities

• Provide frontline Surabaya branch support by handling daily customer enquiries and processing routine transactions accurately and efficiently.
• Support smooth branch operations by completing cash handling, balancing, reconciliations, and required records/checklists in line with branch procedures.
• Follow all applicable policies and regulatory requirements (e.g., KYC/AML, fraud prevention, data privacy) and promptly escape any unusual or suspicious activity.
• Ensure end-to-end operational risk controls, accurate record-keeping, and timely submission in line with internal procedures and regulatory requirements.

Skills

Branch Operations

English Proficiency

Job description

HSBC Global Services Limited in Surabaya, Indonesia, seeks a Branch Operations professional to handle daily customer inquiries and routine transactions at the Surabaya branch. You will support cash handling, balancing, reconciliations, and maintain branch records in line with procedures.

The role requires 1 year in Branch Operations, strong English communication, and solid regulatory knowledge to ensure compliance and risk controls. Join a global bank prioritizing accuracy and customer outcomes.