Customer Care Staff

PT SGS Indonesia; Jakarta Utara; On-site; IDR 78,120,000 - 133,920,000; Full time

Job summary

PT SGS Indonesia is seeking a meticulous client/affiliates liaison to manage correspondence, coordinate client orders, and oversee documentation for reporting and invoicing. The role involves ensuring timely delivery of certificates and reports, handling shipping documents, and maintaining organized job files.

Strong English and Indonesian language skills are essential. The successful candidate will review certificates, invoices, and client communications, support Sector Manager decisions, and

Qualifications

• Fluent in Indonesian and English (verbal and written).
• Good logical sense and data analysis skills using computer applications.
• Fast learner, team player with strong communication abilities.

Responsibilities

• Coordinate job assignment on conformed client order.
• Monitor job execution and completion.
• Review all typed documentation, certificates and invoicing before Sector Manager approval.
• Send approved final reports, certificates and invoices to clients/affiliates or other parties as approved by Sector Manager.
• Inform clients regarding issuance of certificates and obtain shipping documents.
• Prepare and control all invoicing, including debit and credit notes and accounts.
• Maintain all job files and review complaints or potential claims.
• Prepare reports for Sector Manager as requested (weekly/monthly).

Skills

Bilingual Indonesian & English

Analytical skills

Computer literacy

Job description

Client / affiliates liaison for all correspondence including job assignment and delivery of reports / certificates.

Coordinate job assignment on conformed client order.

Monitor job execution and completion.

Review all typed documentation and Certificates and Invoicing to clients or from subcontractors before Sector Manager Approval.

Send approved final reports, certificates and invoices to clients / affiliates or other parties as approved by Sector Manager.

Inform clients regarding issuance of certificates and obtain shipping documents for certificate.

Continuous Preparation and Control of all invoicing, including all debit and credit notes and accounts.

Conduct final review on section files before being closed.

Maintain all job files.

Review all complaints and/or potential claims relating to the section.

Preparation of reports for Sector Manager as requested, in a timely manner and other tasks as requested by the Sector Manager, e.g.: weekly highlight, monthly report, line up vessel etc.

Requirement

Fluent in Indonesia and English Language (verbal, written and comprehension)

Has a good logical sense, knowledge and skill in computer application or programming

Has a good knowledge and understanding on analyzing and utilize the data by using computer application.

Fast learner, people skills, team player, mature, responsible person.

Customer focused and business oriented individual.

Able to work independently without immediate instructions or direct and constant supervision and to coordinate activities simultaneously.

Self starter, able to handle confidential information and has good communication and interpersonal skills.

Open minded to continuous improvement, acts quickly and decisively.

Able and willing to expedite issues with other clerical and technical staff, including Agriculture Sector manager, when it is felt that inaction could result in reduced satisfaction of customers (internal and external).

Applies judgment and acts according to the SGS standards of ethics and integrity.

SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of over 100,000 dedicated professionals. With more than 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance and sustainability.

Our brand promise – when you need to be sure – underscores our commitment to trust, integrity and reliability, enabling businesses to thrive with confidence.

SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of over 100,000 dedicated professionals. With more than 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance and sustainability.

Our brand promise – when you need to be sure – underscores our commitment to trust, integrity and reliability, enabling businesses to thrive with confidence.