Customer Service Support (Toys)

PT SGS Indonesia; Kota Semarang; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

SGS Indonesia is seeking a detail-oriented Sample Registration & Documentation Coordinator to join our team in Semarang. You will review incoming samples and related documentation, ensuring accurate registration based on customer requests and company procedures.

You will also handle customer inquiries, monitor testing progress, and support related departments while maintaining confidentiality and compliance with safety and quality standards.

Qualifications

• Minimum Diploma Degree (D3) in any relevant discipline.
• Minimum 2 years of relevant work experience in customer service, administration, coordination, or similar roles.
• Fluent in Bahasa Indonesia and English, both verbal and written.
• Intermediate proficiency in Microsoft Word and Microsoft Excel.
• Strong customer service and communication skills.
• Detail-oriented with good organizational abilities.
• Customer satisfaction oriented and capable of handling multiple priorities effectively.
• Preferably, experience working in testing, laboratory, inspection, certification, logistics, or service-oriented environments.
• Strong problem-solving and follow-up skills.

Responsibilities

• Review incoming samples and related documentation.
• Ensure all samples are registered accurately based on customer requests and company procedures.
• Verify completeness and accuracy of sample information prior to processing.
• Contact customers to clarify discrepancies or obtain missing information.
• Send registration confirmations and updates to customers as required.
• Serve as the primary point of contact for customer inquiries regarding job orders and testing status.
• Monitor testing progress for both internal and subcontracted testing activities.
• Ensure job completion is aligned with committed turnaround times.
• Support Customer Service, Sales, and Business Development teams when representatives are unavailable.
• Record customer complaints and issues, and elevate them to the Quality Assurance team when necessary.
• Maintain confidentiality of physical and digital samples and associated information.
• Adhere to company security requirements and customer confidentiality policies.
• Demonstrate safe work practices in accordance with company Health, Safety, and Environmental procedures.
• Comply with the Code of Integrity, Professional Conduct, and company policies at all times.

Education

Diploma (D3)

Tools

Microsoft Word

Microsoft Excel

Job description

Review incoming samples and related documentation.

Ensure all samples are registered accurately based on customer requests and company procedures.

Verify completeness and accuracy of sample information prior to processing.

Contact customers to clarify discrepancies or obtain missing information.

Send registration confirmations and updates to customers as required.

Key Responsibilities

Sample Registration & Documentation

• Review incoming samples and related documentation.

• Ensure all samples are registered accurately based on customer requests and company procedures.

• Verify completeness and accuracy of sample information prior to processing.

• Contact customers to clarify discrepancies or obtain missing information.

• Send registration confirmations and updates to customers as required.

Customer Support & Coordination

• Serve as the primary point of contact for customer inquiries regarding job orders and testing status.

• Monitor testing progress for both internal and subcontracted testing activities.

• Ensure job completion is aligned with committed turnaround times.

• Support Customer Service, Sales, and Business Development teams when representatives are unavailable.

Quality & Compliance

• Record customer complaints and issues, and elevate them to the Quality Assurance team when necessary.

• Maintain confidentiality of physical and digital samples and associated information.

• Adhere to company security requirements and customer confidentiality policies.

• Demonstrate safe work practices in accordance with company Health, Safety, and Environmental procedures.

• Comply with the Code of Integrity, Professional Conduct, and company policies at all times.

Requirements

• Minimum Diploma Degree (D3) in any relevant discipline.

• Minimum 2 years of relevant work experience in customer service, administration, coordination, or similar roles.

• Fluent in Bahasa Indonesia and English, both verbal and written.

• Intermediate proficiency in Microsoft Word and Microsoft Excel.

• Strong customer service and communication skills.

• Detail-oriented with good organizational abilities.

• Customer satisfaction oriented and capable of handling multiple priorities effectively.

• Preferably, experience working in testing, laboratory, inspection, certification, logistics, or service-oriented environments.

• Strong problem-solving and follow-up skills.

SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of over 100,000 dedicated professionals. With more than 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance and sustainability.

Our brand promise – when you need to be sure – underscores our commitment to trust, integrity and reliability, enabling businesses to thrive with confidence.

SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of over 100,000 dedicated professionals. With more than 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance and sustainability.

Our brand promise – when you need to be sure – underscores our commitment to trust, integrity and reliability, enabling businesses to thrive with confidence.