Client Services & Documentation Specialist

PT SGS Indonesia; Jakarta Utara; On-site; IDR 78,120,000 - 133,920,000; Full time

Job summary

PT SGS Indonesia is seeking a meticulous client/affiliates liaison to manage correspondence, coordinate client orders, and oversee documentation for reporting and invoicing. The role involves ensuring timely delivery of certificates and reports, handling shipping documents, and maintaining organized job files.

Strong English and Indonesian language skills are essential. The successful candidate will review certificates, invoices, and client communications, support Sector Manager decisions, and

Qualifications

• Fluent in Indonesian and English (verbal and written).
• Good logical sense and data analysis skills using computer applications.
• Fast learner, team player with strong communication abilities.

Responsibilities

• Coordinate job assignment on conformed client order.
• Monitor job execution and completion.
• Review all typed documentation, certificates and invoicing before Sector Manager approval.
• Send approved final reports, certificates and invoices to clients/affiliates or other parties as approved by Sector Manager.
• Inform clients regarding issuance of certificates and obtain shipping documents.
• Prepare and control all invoicing, including debit and credit notes and accounts.
• Maintain all job files and review complaints or potential claims.
• Prepare reports for Sector Manager as requested (weekly/monthly).

Skills

Bilingual Indonesian & English

Analytical skills

Computer literacy

Job description

PT SGS Indonesia is seeking a meticulous client/affiliates liaison to manage correspondence, coordinate client orders, and oversee documentation for reporting and invoicing. The role involves ensuring timely delivery of certificates and reports, handling shipping documents, and maintaining organized job files.

Strong English and Indonesian language skills are essential. The successful candidate will review certificates, invoices, and client communications, support Sector Manager decisions, and