Customer Care Data Analyst: Turn Insights into Impact

Traveloka; Jakarta Pusat; On-site; IDR 180,000,000 - 240,000,000; Full time

Job summary

Traveloka is seeking a Data Analyst to collaborate with Customer Care and stakeholders, turning data into actionable insights to improve performance, efficiency, and customer experience. You will build dashboards and data pipelines, and work with cross-functional teams to drive data-based improvements.

The role requires hands-on SQL, Python, and BI tool experience, plus cloud data pipelines and a strong business sense for customer care KPIs.

Qualifications

• Minimum 2 years of data analyst experience (open to data science background).
• Minimum 2 years of hands-on SQL, spreadsheet, and Python experience.

Responsibilities

• Leverage data to produce actionable insights to optimize customer care efficiency and reduce costs.
• Conduct deep-dive analyses to enhance customer experience.
• Develop and maintain dashboards and data pipelines tracking goals related to customer care operations and experience.
• Collaborate with Product, Engineering, and Operations to influence decisions with data-driven insights.
• Apply advanced analytics to identify trends, segmentation, and drivers of customer care performance.
• Stay updated on data analytics, AI, and LLM applications for customer care improvements.

Skills

Data analysis

SQL

Python

BI dashboards

Storytelling

Communication

Data pipelines

Cloud platforms

Education

Bachelor's or Master's in CS/Stats/DS

Tools

Tableau

Looker Studio

Job description

Traveloka is seeking a Data Analyst to collaborate with Customer Care and stakeholders, turning data into actionable insights to improve performance, efficiency, and customer experience. You will build dashboards and data pipelines, and work with cross-functional teams to drive data-based improvements.

The role requires hands-on SQL, Python, and BI tool experience, plus cloud data pipelines and a strong business sense for customer care KPIs.