Data Analyst BSD City, Indonesia Data & Business Intelligence 2026.09.30

Traveloka; Pagedangan; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

Traveloka, Southeast Asia’s leading travel platform, is hiring a Data Analyst to collaborate with business stakeholders supporting Customer Care. You will transform raw data into actionable insights to improve performance, efficiency, and customer experience.

Responsibilities include building dashboards and data pipelines, performing deep-dive analyses, and partnering with Product, Engineering, and Operations to drive data-driven decisions.

Qualifications

• Minimum 2 years of data analyst experience.
• Minimum 2 years of hands-on experience with SQL, spreadsheet, and Python.
• Minimum 2 years of dashboarding experience with BI tools (Tableau, Looker Studio, etc).
• Able to deliver actionable insights independently with storytelling and business impact.
• Experience creating and optimizing data pipelines in cloud environments (GCP, AWS, Azure).
• LLM/AI knowledge is a plus.
• Strong business acumen with understanding of Customer Care KPIs.

Responsibilities

• Leverage data to produce actionable insights to optimize customer care efficiency and reduce costs.
• Conduct deep-dive analyses to enhance customer experience.
• Develop and maintain dashboards and data pipelines tracking goals for customer care operations and metrics.
• Collaborate with Product, Engineering, and Operations to influence decisions with data-driven innovations.
• Apply advanced analytics to identify trends, segmentation, and drivers of performance.
• Stay updated on data analytics, AI, and LLM applications to enhance efficiency.

Skills

SQL

Python

Storytelling

Communication

Dashboarding

Education

Bachelor’s or Master’s degree in Statistics, Mathematics, Computer Science, Data Science, Engineering, or related fields

Tools

Tableau

Looker Studio

GCP

AWS

Azure

Job description

Join Traveloka and channel your passion into a rewarding career

About Traveloka Traveloka is Southeast Asia’s leading all-in-one travel platform connecting millions globally with trusted, world-class experiences. With over 140 million app downloads and more than 40 million monthly active users, Traveloka stands as one of the most popular travel apps in the region.

Job Description

Job ID: MJ000205

Job Description:

We are looking for a Data Analyst who will collaborate with our business stakeholders, supporting Customer Care product and operations. In this role, you will use data to drive improvements in customer care performance, efficiency, and business outcomes. You will play a key role in transforming raw data into actionable insights that shape business strategies, optimize processes, and enhance customer experience.

Key Responsibilities:

• Leverage data to produce actionable insights independently that help optimize customer care efficiency, reduce operational costs, and improve customer satisfaction metrics.
• Conduct deep-dive analyses to enhance customer experience.
• Develop and maintain dashboards and data pipelines that track critical Goals related to customer care operations, performance, and customer experience.
• Collaborate with cross-functional teams including Product, Engineering, and Operations to influence decision-making and drive data-based innovation in customer care strategies.
• Apply advanced analytical techniques to identify trends, customer segmentation, and key drivers of customer care performance.
• Stay up to date with advancements in data analytics, AI, and LLM (Language Model) applications, and explore how they can be applied to further enhance the efficiency of customer care.

Requirements:

• Minimum 2 years of data analyst experience (open for prior experience in data science).
• Minimum 2 years of hands‑on experience with SQL, spreadsheet, and Python.
• Minimum 2 years of dashboarding experience with BI or dataviz tools (Tableau, Looker Studio, etc)
• Demonstrated ability to deliver actionable insights independently through robust analysis, with excellent communication and storytelling skills to translate complex findings into business impacts.
• Experience in creating, maintaining, and optimizing data pipelines and workflows in cloud-based environments such as GCP, AWS, or Azure.
• Practical knowledge of LLM (Large Language Models) or experience in deploying AI/ML solutions is a plus.
• Bachelor’s or Master’s degree in Statistics, Mathematics, Computer Science, Data Science, Engineering, or related fields.
• Strong business acumen with a deep understanding of Customer Care operations and KPIs is an advantage.

At Traveloka, we firmly believe in equal opportunities for all because diversity drives creativity and excellence. We encourage individuals from diverse backgrounds to apply for opportunities with us. Our hiring decisions are based on qualifications and merit in accordance with a fair and transparent process, regardless of race, ethnicity, religion, sex, gender identity, sexual orientation, age, marital status, disability, military service, or any other aspect of diversity. Join us in our mission to transform the travel industry and embrace the values that drive us to innovate and serve customers worldwide.Be advised that Traveloka maintains a structured recruitment process and does not entertain unsolicited resumes from recruiting agencies. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement or referral fees in the event that Traveloka eventually employs such candidate. Hence, we will not assume responsibility for any fees incurred for candidates hired through unrequested resumes. Your adherence to our guidelines is greatly appreciated.