Customer Sevice & Documentation

Pengiklan Anonim; Jakarta Utara; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

Pengiklan Anonim in Jakarta is seeking a Logistics Documentation Specialist to prepare, verify, and maintain customer, shipping, and import/export documentation, ensuring accuracy and compliance. You will coordinate with customs teams and logistics providers to fulfill orders on schedule and serve as the main contact for customers and consignees, communicating status, delays, and service-related matters.

The role emphasizes adherence to controls and continuous improvement of documentation

Responsibilities

• Prepare, verify, and maintain customer, shipping, and logistics documentation, including delivery orders, invoices, packing lists, shipping instructions, manifests, and other documents required to support import and export shipments.
• Coordinate with the relevant customs/clearance team when documentation or information is required for customs-related processes.
• Ensure documentation accuracy and compliance with customer requirements, company policies, and regulatory standards.
• Work closely with Logistics Service Providers, depots, and relevant stakeholders to ensure customer orders are fulfilled and delivered according to agreed schedules.
• Serve as the key point of contact for customers and consignees on order fulfilment, delivery, collection, and other service-related matters.
• Proactively communicate with customers on order status, delivery schedules, potential delays, and service-related matters.
• Support billing processes by ensuring documentation is complete and submitted accurately and on time.
• Identify and resolve documentation discrepancies, coordinating with relevant stakeholders to minimize operational disruptions.
• Generate reports and provide administrative support related to customer service and logistics operations.
• Ensure adherence to internal controls, quality standards, and compliance requirements.
• Support continuous improvement initiatives to enhance customer satisfaction, documentation accuracy, and process efficiency.
• Perform other duties assigned by the supervisor in line with business requirements.

Job description

Prepare, verify, and maintain customer, shipping, and logistics documentation, including delivery orders, invoices, packing lists, shipping instructions, manifests, and other documents required to support import and export shipments.

Coordinate with the relevant customs/clearance team when documentation or information is required for customs-related processes.

Ensure documentation accuracy and compliance with customer requirements, company policies, and regulatory standards.

Work closely with Logistics Service Providers, depots, and relevant stakeholders to ensure customer orders are fulfilled and delivered according to agreed schedules.

Serve as the key point of contact for customers and consignees on order fulfilment, delivery, collection, and other service-related matters.

Proactively communicate with customers on order status, delivery schedules, potential delays, and service-related matters.

• Support billing processes by ensuring documentation is complete and submitted accurately and on time.
• Identify and resolve documentation discrepancies, coordinating with relevant stakeholders to minimize operational disruptions.
• Generate reports and provide administrative support related to customer service and logistics operations.
• Ensure adherence to internal controls, quality standards, and compliance requirements.
• Support continuous improvement initiatives to enhance customer satisfaction, documentation accuracy, and process efficiency.
• Perform other duties assigned by the supervisor in line with business requirements.