Customer Care

Rumah Sakit; Batam; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

Rumah Sakit di Batam membutuhkan staf Customer Service dengan pengalaman dalam layanan pelanggan di lingkungan rumah sakit atau kesehatan.

Posisi ini menuntut keterampilan komunikasi lisan dan tulisan yang sangat baik, sikap ramah, profesional, dan orientasi layanan pasien. Kandidat akan bekerja sesuai jadwal operasional rumah sakit dan bertugas membantu pasien, keluarga, serta tim medis.

Qualifications

• Pendidikan minimum D3/S1, sebaiknya di bidang Manajemen Rumah Sakit, Komunikasi, Public Relations, Pemasaran, atau bidang terkait.

Responsibilities

• Menangani pertanyaan, masukan, dan keluhan pasien secara profesional dan efektif.
• Mampu berkomunikasi dan berkoordinasi dengan pasien, keluarga, dokter, perawat, dan bagian rumah sakit lain.
• Menjaga standar layanan pelanggan dan prosedur layanan pasien.

Education

D3/S1 dalam Manajemen Rumah Sakit atau bidang terkait

Tools

Microsoft Office

Google Workspace

Job description

Minimum education D3/S1, preferably in Hospital Management, Communication, Public Relations, Marketing, or related fields.

Previous experience in Customer Service, Customer Care, Front Office, or Patient Relations, preferably in a hospital or healthcare setting.

Excellent verbal and written communication skills.

Friendly, professional, and service-oriented personality.

Able to handle patient inquiries, feedback, and complaints professionally and effectively.

Strong problem-solving and interpersonal skills.

Able to communicate and coordinate effectively with patients, families, doctors, nurses, and other hospital departments.

Good understanding of customer service standards and patient service procedures.

Proficient in Microsoft Office and Google Workspace.

Able to work under pressure, manage multiple tasks, and maintain a positive attitude.

Willing to work according to hospital operational schedules, including shifts if required.

Well-groomed, responsible, disciplined, and committed to providing excellent patient experience.

Willing to be based in Batam, Riau Islands.

Your application will include the following questions:

• How many years' experience do you have in a Customer Service Role?
• Kualifikasi mana yang kamu miliki?

Becoming Communities Hospital of Choice with Competitive Advantages Nationally and Internationally.

Becoming Communities Hospital of Choice with Competitive Advantages Nationally and Internationally.