Crew Outlet (Jakarta Selatan)

PT Excelso Multirasa; Jakarta Utara; On-site; IDR 27,900,000 - 50,220,000; Full time

Job summary

EXCELSO is a leading Indonesian coffee shop brand and part of Kapal Api Group. The Outlet Crew role is based in Jakarta and supports daily cafe operations to deliver a warm, consistent guest experience.

You will handle customer inquiries, assist with service quality, and help maintain smooth store performance. Experience in hospitality is helpful; this is a frontline, customer-facing position with opportunities for growth.

Responsibilities

• Handle customer complaints and inquiries

Job description

Handle Customer Complain

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Indonesia?
• What's your expected monthly basic salary?
• How many years' experience do you have as an Outlet Crew?
• Do you have Restaurant Operations experience?

EXCELSO is an original coffee shop from Indonesia and a part of Kapal Api Group, the largest coffee producer in Indonesia . The first EXCELSO Café was opened in September 1991 in Plaza Indonesia, Jakarta. EXCELSO has grown to become one of the strongest and recognized coffee shop brands in Indonesia. More than a decade later, it has now becomes a chain with up to 100* stores in around 28* cities in Indonesia.

EXCELSO is an original coffee shop from Indonesia and a part of Kapal Api Group, the largest coffee producer in Indonesia . The first EXCELSO Café was opened in September 1991 in Plaza Indonesia, Jakarta. EXCELSO has grown to become one of the strongest and recognized coffee shop brands in Indonesia. More than a decade later, it has now becomes a chain with up to 100* stores in around 28* cities in Indonesia.

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