Barista — Craft Coffee & Warm Customer Service

PT Expat Roasters Indonesia; Jakarta Utara; On-site; IDR 39,060,000 - 55,800,000; Full time

Job summary

PT Expat Roasters Indonesia in Jakarta seeks a cafe team member to support daily operations. You will greet customers, educate them about coffee and brewing methods, take orders and payments, prepare beverages and foods, and serve items with hospitality.

You’ll maintain displays and promotions, calibrate and care for coffee machines, handle deliveries, and keep the cafe clean while upholding food-safety standards.

Qualifications

• Minimum High School or equivalent.
• Experience in food and beverage preparation or customer service preferred.
• Training and willingness to continue learning about food and beverage preparation.
• Exceptional listening and communication skills.
• Excellent leadership and decision making skills.
• Ability to walk, bend, and stand for extended periods.
• Availability to work around peak hours, including nights, early mornings, weekends, and holidays.
• Commitment to customer satisfaction and service excellence.
• Willingness to work as part of a high-energy, efficient team in a fast-paced environment.

Responsibilities

• Informs new or seasonal products to customers.
• Educate customers of coffee and brewing methods.
• Receive customers' orders and payment.
• Prepare ordered beverages and foods.
• Serve ordered items to customers.
• Offer retail products and on going promotions.
• Prepare, calibrate, maintain, and control the coffee machines and grinders, and POS machine.
• Provide daily sales report.
• Upsells and cross-sells various menu items.
• Display retail products according to FIFO order.
• Receive delivered supplies and verify that the correct items and quantities have been delivered.
• Clean all cafe area (i.e. bar, seating area, restroom, parking, etc.).
• Adhere to all food safety regulations and quality controls.

Skills

Customer service

Communication skills

Leadership

Decision making

Teamwork

Flexibility

Time management

Education

High School or equivalent

Job description

PT Expat Roasters Indonesia in Jakarta seeks a cafe team member to support daily operations. You will greet customers, educate them about coffee and brewing methods, take orders and payments, prepare beverages and foods, and serve items with hospitality.

You’ll maintain displays and promotions, calibrate and care for coffee machines, handle deliveries, and keep the cafe clean while upholding food-safety standards.