Network Hardware Support

PT Excelso Multirasa; Jakarta Pusat; On-site; IDR 78,120,000 - 111,600,000; Full time

Job summary

PT Excelso Multirasa is seeking an IT Support professional to maintain and repair computers, printers, and networks across outlets. The role includes providing POS support, managing network connections with Mikrotik, firewalls, and VPN, and installing software and OS updates on work devices.

The ideal candidate will have a bachelor's degree in IT/CS/IS or a related field with 2–4 years of IT support experience, plus knowledge of LAN/WAN/TCP/IP/DNS/VPN and experience with PC and printer

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
• 2–4 years of experience as IT Support or a similar technical position.
• Basic knowledge of LAN, WAN, TCP/IP, DNS, and VPN.
• Experience in installation, configuration, and troubleshooting of IT equipment (PCs, laptops, printers).
• Understanding of databases and queries.

Responsibilities

• Perform maintenance and repair of computers, printers, and networks to ensure the company's IT system runs optimally.
• Provide support for POS applications at outlets.
• Manage and monitor network connections, including Mikrotik configuration, firewalls, and bandwidth management.
• Install, configure, and update software and operating systems on work devices.
• Handle and document troubleshooting related to hardware, software, and the company's internal network.
• Prepare and maintain the infrastructure for all branch outlets.

Skills

Analytical thinking

Problem solving

Networking concepts

POS support

Customer service

Education

Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field

Tools

Mikrotik

Firewalls

VPN

PC maintenance

Printers

Job description

Do you like to Identifying, executing development solutions and configuring systems ?

Do you have analytical and problem solving skills ?

What you will do :

Perform maintenance and repair of computers, printers, and networks to ensure the company's IT system runs optimally.

Provide support for POS applications at outlets.

Manage and monitor network connections, including Mikrotik configuration, firewalls, and bandwidth management.

Install, configure, and update software and operating systems on work devices.

Handle and document troubleshooting related to hardware, software, and the company's internal network.

Prepare and maintain the infrastructure for all branch outlets.

What you need :

Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.

2–4 years of experience as IT Support or a similar technical position.

Basic knowledge of networking concepts such as LAN, WAN, TCP/IP, DNS, and VPN.

Experience in the installation, configuration, and troubleshooting of IT equipment (PCs, laptops, printers).

Understanding of databases and queries.

EXCELSO is an original coffee shop from Indonesia and a part of Kapal Api Group, the largest coffee producer in Indonesia . The first EXCELSO Café was opened in September 1991 in Plaza Indonesia, Jakarta. EXCELSO has grown to become one of the strongest and recognized coffee shop brands in Indonesia. More than a decade later, it has now becomes a chain with up to 100* stores in around 28* cities in Indonesia.