Outlet Crew: Customer Care & Complaint Resolver

PT Excelso Multirasa; Jakarta Utara; On-site; IDR 27,900,000 - 50,220,000; Full time

Job summary

EXCELSO is a leading Indonesian coffee shop brand and part of Kapal Api Group. The Outlet Crew role is based in Jakarta and supports daily cafe operations to deliver a warm, consistent guest experience.

You will handle customer inquiries, assist with service quality, and help maintain smooth store performance. Experience in hospitality is helpful; this is a frontline, customer-facing position with opportunities for growth.

Responsibilities

• Handle customer complaints and inquiries

Job description

EXCELSO is a leading Indonesian coffee shop brand and part of Kapal Api Group. The Outlet Crew role is based in Jakarta and supports daily cafe operations to deliver a warm, consistent guest experience.

You will handle customer inquiries, assist with service quality, and help maintain smooth store performance. Experience in hospitality is helpful; this is a frontline, customer-facing position with opportunities for growth.