Contract Support Associate

PT CBRE Consultancy Services; Jakarta Pusat; Sur place; IDR 90 000 000 - 140 000 000; Plein temps

Résumé du poste

CBRE is hiring a Contract Support Associate in Jakarta to deliver exceptional customer service and administrative support for a large Business Unit, Facility, or Account. You will help manage contractual service delivery and support financial processes across Accounts Receivable, Payable, and POs.

The role emphasizes coordinating vendors, reviewing invoices, and delivering monthly reporting. A strong Office suite proficiency and solid math skills are required.

Qualifications

• High School Diploma or GED with 3-4 years of related experience.
• Strong organizational and communication skills are essential.
• Analytical thinking and the ability to explain complex content concisely.
• Advanced math skills for percentages, discounts, and markups.

Responsabilités

• Respond to client inquiries and ensure timely, quality service delivery and follow-up.
• Understand contract scope and ensure all work aligns with requirements.
• Champion financial and operational systems; suggest cost-saving opportunities.
• Coordinate and onboard vendors for reactive and planned works; manage sub-contractor paperwork.
• Review invoices and cost center coding; assist with quotations and purchase orders.

Connaissances

Organizational skills

Analytical thinking

Communication skills

Advanced math

Formation

High School Diploma or GED

Outils

Microsoft Office

Description du poste

As a CBRE Contract Support Associate, you will provide exceptional customer service and administrative support to a large Business Unit, Facility, or Account. This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.

About the Role

As a CBRE Contract Support Associate, you will provide exceptional customer service and administrative support to a large Business Unit, Facility, or Account. This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.

What You'll Do

• Respond to client inquiries and concerns and ensure timely and quality service delivery and follow-up to ensure satisfaction.
• Understand the scope of the contract and make sure that all work is carried out accordingly.
• Be a financial and operational systems champion. Suggest efforts to put in place cost‑saving opportunities to maximize customer and financial savings targets.
• Coordinate and onboard vendors for reactive and planned works and manage sub‑contractor paperwork.
• Review processed invoices and ensure accurate cost center coding. Coordinate the billing application, calculating margins, raising invoices, and submitting to clients. Work closely with site teams and head office, ensuring accurate processing of quotations and purchase orders.
• Review and approve maintenance billing invoices and projects as per contracted agreements. Ensure consistent delivery of core operational and financial outputs on the account.
• Respond to inquiries on financial reports for Accounts Receivable, Payable, and open POs.
• Deliver monthly reporting support on Contract and Business Unit Reviews.
• Assist in ensuring compliance with Health & Safety requirements, including HSE reporting and promoting a safe work environment. Maintain QHSE documentation and ensure it is available using company systems.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.

What You'll Need

• High School Diploma or GED with 3-4 years of job-related experience.
• A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
• Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Organizational skills with an advanced inquisitive mindset.
• Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups.

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Commercial & Industrial Property Management 51-100 employees

Our 25,000 CBRE facilities management professionals and 13,000+ engineering and technical professionals help enhance your workplace environment and improve staff efficiencies by providing global consistency of service, combined with locally tailored, customizable solutions. We also provide self-performance of technical services in more countries than any other provider, helping ensure your office runs as smoothly as possible - regardless of location.

Our 25,000 CBRE facilities management professionals and 13,000+ engineering and technical professionals help enhance your workplace environment and improve staff efficiencies by providing global consistency of service, combined with locally tailored, customizable solutions. We also provide self-performance of technical services in more countries than any other provider, helping ensure your office runs as smoothly as possible - regardless of location.