Contract Support & Admin (Jakarta)

CBRE; Jakarta Pusat; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

CBRE is seeking a Contract Support Associate to deliver exceptional customer service and administrative support for a major Business Unit, Facility, or Account. The role focuses on contract quality management and ensuring contractual requirements are fulfilled.

You will respond to client inquiries, manage invoicing and billing processes, coordinate vendors, and support health, safety, and financial reporting across the account. Strong Office skills and math aptitude are essential.

Qualifications

• Requires a high school diploma or GED with 3–4 years of related experience.
• Solid understanding of processes, procedures, systems, and concepts in own role.
• Ability to present unusual or complex content concisely and logically.
• Proficient in Microsoft Word, Excel, Outlook and related Office tools.
• Strong organizational skills and proactive mindset.
• Advanced math skills including percentages, discounts, and markups.

Responsibilities

• Respond to client inquiries ensuring timely, quality service and follow-up.
• Understand contract scope and ensure work aligns with it.
• Act as a financial and operational systems champion to identify cost-saving opportunities.
• Coordinate and onboard vendors for reactive and planned works and manage subcontractor paperwork.
• Review invoices, code costs, and coordinate billing, quotations, and POs with site and head office.
• Review and approve maintenance invoices and projects per contracts.
• Provide monthly reporting support on contract and BU reviews.
• Support Health & Safety (HSE) compliance and maintain QHSE documentation.

Skills

High School Diploma

Understanding of processes

Convey complex content clearly

Microsoft Office

Organizational skills

Advanced math skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

About The Role

As a CBRE Contract Support Associate, you will provide exceptional customer service and administrative support to a large Business Unit, Facility, or Account. This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.

About The Role

As a CBRE Contract Support Associate, you will provide exceptional customer service and administrative support to a large Business Unit, Facility, or Account. This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.

What You’ll Do

• Respond to client inquiries and concerns and ensure timely and quality service delivery and follow-up to ensure satisfaction.
• Understand the scope of the contract and make sure that all work is carried out accordingly.
• Be a financial and operational systems champion. Suggest efforts to put in place cost-saving opportunities to maximize customer and financial savings targets.
• Coordinate and onboard vendors for reactive and planned works and manage sub-contractor paperwork.
• Review processed invoices and ensure accurate cost centre coding. Coordinate the billing application, calculating margins, raising invoices, and submitting to clients. Work closely with site teams and head office, ensuring accurate processing of quotations and purchase orders.
• Review and approve maintenance billing invoices and projects as per contracted agreements. Ensure consistent delivery of core operational and financial outputs on the account.
• Respond to inquiries on financial reports for Accounts Receivable, Payable, and open POs.
• Deliver monthly reporting support on Contract and Business Unit Reviews.
• Assist in ensuring compliance with Health & Safety requirements, including HSE reporting and promoting a safe work environment. Maintain QHSE documentation and ensure it is available using company systems.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.

What You’ll Need:

• High School Diploma or GED with 3-4 years of job-related experience.
• A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
• Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.
• In‑depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Organizational skills with an advanced inquisitive mindset.
• Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups.