Concierge Service

EVDEkimi Real Estates; Kecamatan Ubud; On-site; IDR 60,000,000 - 90,000,000; Full time

Job summary

EVDEkimi Real Estates in Bali seeks a friendly Concierge to elevate guest experiences through warm welcome, efficient check-in/check-out, and attentive service.

You will guide guests with local tips, arrange transportation and reservations, and collaborate with the team to maintain top service levels. Fluency in English and a passion for hospitality are essential.

Qualifications

• Experience in customer service or hospitality, especially concierge or front desk.
• Excellent communication and interpersonal skills for diverse guests.
• Strong problem solving and decision making aimed at guest satisfaction.
• Proficiency in English, both written and verbal.
• Familiarity with local attractions and dining options.

Responsibilities

• Greeting and welcoming guests with a friendly and professional demeanor
• Assisting guests with check-in and check-out procedures
• Responding to guest inquiries and requests promptly and effectively
• Recommending local attractions, activities, and dining options to enhance the guest experience
• Coordinating and arranging various guest services, such as transportation, reservations, and concierge requests
• Maintaining accurate records and documentation related to guest interactions and services provided
• Collaborating with the broader team to ensure a consistently high level of customer service

Skills

Guest service

Communication

English proficiency

Job description

A hospitality role focused on delivering exceptional guest experiences through welcoming service, coordinating guest services, and providing local knowledge and recommendations.

Responsibilities:

Greeting and welcoming guests with a friendly and professional demeanor

Assisting guests with check-in and check-out procedures

Responding to guest inquiries and requests promptly and effectively

Recommending local attractions, activities, and dining options to enhance the guest experience

Coordinating and arranging various guest services, such as transportation, reservations, and concierge requests

Maintaining accurate records and documentation related to guest interactions and services provided

Collaborating with the broader team to ensure a consistently high level of customer service

REQUIREMENTS :

Previous experience in a customer service or hospitality role, preferably in a concierge or front desk capacity

Excellent communication and interpersonal skills, with the ability to interact with guests from diverse backgrounds

Strong problem-solving and decision-making abilities, with a focus on delivering exceptional customer service

Proficiency in English, both written and verbal

Familiarity with the local area and knowledge of popular attractions, activities, and dining options

A professional, friendly, and welcoming demeanor, with a genuine interest in providing a memorable guest experience

Your application will include the following questions:

• Berapa gaji bulanan yang kamu inginkan?
• How many years' experience do you have as a Concierge?
• Kualifikasi mana yang kamu miliki?