Butler

PT MAZARI STAYS HOSPITALITY; Provinsi Bali; On-site; IDR 44,640,000 - 78,120,000; Full time

Job summary

PT MAZARI STAYS HOSPITALITY in Bali seeks a guest-service professional to welcome guests, assist with arrival and departure procedures, and ensure comfort and satisfaction throughout the stay.

The role emphasizes warm, personalized service, coordination with Front Office and other departments, and proactive guest engagement in a luxury villa environment.

Qualifications

• Minimum 1 year of experience in Front Office, Guest Relations, Butler, Concierge, or related hospitality position.
• Fresh graduates from Hospitality or Tourism schools with relevant internship experience may be considered
• Previous luxury hotel/villa/resort or boutique hospitality experience preferred
• Excellent communication and interpersonal skills
• Good command of spoken English; additional languages are a plus
• Strong customer service orientation with a warm and friendly personality
• Good listening skills and the ability to understand and respond to guest needs
• Basic problem-solving and decision-making skills
• Good coordination and teamwork skills
• Able to handle guest requests professionally and remain calm under pressure

Responsibilities

• Welcome and assist guests upon arrival, including greeting, check-in support, luggage assistance, and villa orientation
• Assist guests with check-in and check-out procedures in coordination with the Front Office team
• Handle guest requests, inquiries, and basic complaints promptly and professionally
• Provide accurate information about the villa, hotel facilities, services, local attractions, restaurants, transportation, and activities
• Maintain regular communication with guests to ensure their needs and preferences are well understood and addressed
• Assist with arranging transportation, dining reservations, activities, special occasions, and other guest requests
• Coordinate closely with Housekeeping, Engineering, F&B, Reservation, and other departments to ensure smooth guest service
• Conduct regular villa and guest-area checks to ensure cleanliness, readiness, and guest comfort
• Maintain accurate records of guest requests, preferences, and relevant information
• Anticipate guest needs and provide proactive service to create a memorable guest experience

Skills

Guest service excellence

Communication skills

English proficiency

Teamwork

Problem solving

Attention to detail

Education

Hospitality diploma/degree

Job description

This is a guest-service position in a luxury villa or hospitality environment in Bali. You will provide warm, personalized, and professional service to guests throughout their stay, welcoming them upon arrival, assisting with check-in and check-out procedures, and ensuring their comfort and satisfaction.

Key responsibilities

Welcome and assist guests upon arrival, including greeting, check-in support, luggage assistance, and villa orientation

Assist guests with check-in and check-out procedures in coordination with the Front Office team

Handle guest requests, inquiries, and basic complaints promptly and professionally

Provide accurate information about the villa, hotel facilities, services, local attractions, restaurants, transportation, and activities

Maintain regular communication with guests to ensure their needs and preferences are well understood and addressed

Assist with arranging transportation, dining reservations, activities, special occasions, and other guest requests

Coordinate closely with Housekeeping, Engineering, F&B, Reservation, and other departments to ensure smooth guest service

Conduct regular villa and guest-area checks to ensure cleanliness, readiness, and guest comfort

Maintain accurate records of guest requests, preferences, and relevant information

Anticipate guest needs and provide proactive service to create a memorable guest experience

About you

Minimum 1 year of experience in Front Office, Guest Relations, Butler, Concierge, or a related hospitality position

Fresh graduates from Hospitality or Tourism schools with relevant internship experience may also be considered

Previous experience in a luxury hotel, villa, resort, or boutique hospitality environment is preferred

Excellent communication and interpersonal skills

Good command of spoken English; additional languages are an advantage

Strong customer service orientation with a warm and friendly personality

Good listening skills and the ability to understand and respond to guest needs

Basic problem-solving and decision-making skills

Good coordination and teamwork skills

Able to handle guest requests professionally and remain calm under pressure