Guest Relations Officer

Mason Adventures Bali; Provinsi Bali; On-site; IDR 78,120,000 - 122,760,000; Full time

Job summary

Mason Adventures Bali seeks a Guest Relations Officer with a minimum of a Diploma or Bachelor’s in Hospitality, Tourism, Public Relations, or related field. You should have 1–2 years in guest relations, front office, or customer service, and excellent English communication.

The ideal candidate is friendly, professional, and guest-oriented, able to handle complaints with poise and build strong guest relationships.

Qualifications

• Diploma (D3) or Bachelor's in hospitality, tourism, or related field.
• 1–2 years in guest relations, front office or customer service.
• Excellent communication and interpersonal skills with guest-oriented attitude.
• Fluent in English; additional languages are a plus.
• Strong problem-solving; handle guest complaints professionally.
• Confident, well-groomed, and presentable appearance.
• Ability to build relationships with guests from diverse backgrounds.
• Highly organized, detail-oriented, and able to work under pressure.
• Willing to work flexible hours including weekends and public holidays.
• Team player with a positive attitude and passion for guest experiences.

Skills

Guest relations

Front office

Customer service

Hospitality

Communication

Interpersonal skills

English fluency

Education

Diploma or Bachelor's in Hospitality/Tourism/Public Relations

Job description

Minimum Diploma (D3) or Bachelor's Degree in Hospitality, Tourism, Hotel Management, Public Relations, or related field.

Minimum 1-2 years of experience in Guest Relations, Front Office, Customer Service, or Hospitality Industry.

Excellent communication and interpersonal skills with a friendly, professional, and guest-oriented attitude.

Fluent in English, both spoken and written. Additional foreign language skills will be an advantage.

Strong problem-solving skills and ability to handle guest complaints professionally and effectively.

Confident, well-groomed, and presentable appearance.

Ability to build positive relationships with guests from diverse cultural backgrounds.

Highly organized, attentive to detail, and able to work under pressure.

Willing to work flexible hours, including weekends and public holidays.

Team player with a positive attitude and passion for delivering exceptional guest experiences.

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